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For Companies At a Glance
- Tasks: Help students and tutors set up accounts and resolve queries.
- Company: Join The Profs, an award-winning UK Edtech company transforming education.
- Benefits: Earn £15/hour while gaining valuable experience in a supportive environment.
- Why this job: Make a real impact on students' success while developing your skills in a dynamic team.
- Qualifications: Attention to detail, strong communication, and proficiency in Google Suite required.
- Other info: This is a temporary 5-week contract with potential for future opportunities.
Customer Support Administrator – 5 week Contract
The Profs is a multi award-winning online tutoring company (UK Edtech Provider of the year 2024) founded in 2014. We are on a mission to help students achieve life-changing success in education.
We are seeking a Customer support Administrator to join our team on a temporary basis.
Key Responsibilities:
- Account Setup Assistance: Call tutors and students to assist with account setups, including password resets, DBS checks, and billing information.
- Data Accuracy: Identify missing clients or incorrect contact details and ensure records are updated.
- Query Resolution: Respond to tutor and client queries about account setup and best practices for using the platform.
- Tracking Progress: Maintain an up-to-date Google Sheets log of clients and tutors who are yet to complete the setup process.
- Escalation: Identify and prfioritize issues, escalating them to the manager when necessary.
Key Skills and Requirements:
- Attention to Detail: Ensure accuracy in account details and documentation.
- Communication Skills: Exhibit a professional phone manner and strong written communication.
- Organizational Skills: Efficiently manage multiple tasks and prioritize effectively.
- Technical Proficiency: Confident use of Google Suite, including Google Sheets and Gmail.
- Problem-Solving: Ability to address client and tutor concerns and escalate complex issues appropriately.
Salary: £15.00 Per hour
Customer Support Administrator employer: The Profs
Contact Detail:
The Profs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarize yourself with Google Suite, especially Google Sheets and Gmail. Since the role requires maintaining logs and communicating effectively, being proficient in these tools will give you an edge.
✨Tip Number 2
Practice your communication skills by engaging in mock phone calls. This will help you develop a professional phone manner, which is crucial for assisting tutors and students.
✨Tip Number 3
Brush up on your problem-solving abilities. Think of common issues that clients might face during account setup and prepare solutions or responses to demonstrate your proactive approach.
✨Tip Number 4
Showcase your attention to detail by reviewing sample data entries. Being able to spot inaccuracies quickly will be vital in ensuring client records are accurate and up-to-date.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer support roles or experiences that demonstrate your attention to detail, communication skills, and problem-solving abilities. Use specific examples to illustrate your points.
Showcase Technical Skills: Make sure to mention your proficiency with Google Suite, especially Google Sheets and Gmail. If you have experience with similar tools, include that as well to show your technical capabilities.
Craft a Professional Cover Letter: Write a concise and professional cover letter that addresses your motivation for applying and how you can contribute to The Profs. Be sure to convey your enthusiasm for helping students and tutors succeed.
How to prepare for a job interview at The Profs
✨Showcase Your Attention to Detail
Since the role requires accuracy in account details, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Highlight any specific instances where you caught errors or improved processes.
✨Demonstrate Strong Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and professionally. You might even want to prepare for common questions about how you would handle client queries or difficult conversations.
✨Familiarize Yourself with Google Suite
Since technical proficiency in Google Sheets and Gmail is essential, make sure you are comfortable navigating these tools. You could mention any relevant experience you have using them during the interview.
✨Prepare for Problem-Solving Scenarios
Think of potential scenarios you might face in this role and how you would resolve them. Be ready to explain your thought process and how you prioritize issues, as this will demonstrate your problem-solving skills.
