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- Tasks: Provide top-notch IT support to VIP users, solving tech issues and ensuring smooth operations.
- Company: Join Verisure, a leading security company focused on innovation and customer satisfaction.
- Benefits: Enjoy perks like your birthday off, private healthcare, gym discounts, and more!
- Why this job: Be part of a dynamic team that values diversity, growth, and high-quality service.
- Qualifications: 5+ years in IT support, strong communication skills, and proficiency in Windows and macOS.
- Other info: Opportunities for training, internal mobility, and international career growth await you!
The predicted salary is between 36000 - 60000 £ per year.
Location: Newcastle
Competitive Salary
Working hours: Mon – Fri, 40 hours per week (availability to work outside core hours)
The Senior Onsite Technician is responsible for providing advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism. Building and maintaining strong relationships is essential for success in this role.
Main responsibilities
- Provide dedicated support (computers, printers, phones, tablets, etc.) - Offer personalized onsite IT support to VIP users, addressing technical issues promptly and efficiently.
- Technical troubleshooting: Diagnose and resolve hardware, software, and network issues for VIP clients, ensuring minimal disruption.
- System maintenance: Perform regular updates and maintenance on VIP clients’ devices, including laptops, desktops, mobile devices, and peripherals.
- Videoconferences: Ensure videoconferences function correctly, troubleshoot issues during meetings, and assist participants technically.
- Incident management: Track and manage incidents using a ticketing system, ensuring issues are documented and resolved promptly.
- Ownership: Engage with clients, interpret needs, offer solutions, and take ownership of resolutions or coordinate with business partners.
- Collaboration: Work with other IT teams to escalate and resolve complex issues, providing seamless support.
- Training and support: Guide clients on new technologies and software applications.
- Proactive alerts: Notify managers of potential or current system issues.
- Security: Follow company policies and procedures to maintain service standards and security.
- Knowledge of Windows 10/11 Professional, macOS in enterprise environments.
- Knowledge of user/device management tools: Active Directory, Intune, O365 admin portal, Exchange, Azure.
Requirements
- Experience: Minimum 5 years in IT support, especially VIP or executive support.
- Technical Skills: Proficiency in Windows, hardware, mobile device management, enterprise software, and ticketing systems (e.g., Jira, Remedy). Familiarity with macOS is highly desirable.
- Soft Skills: Excellent communication and interpersonal skills, capable of interacting effectively with high-level executives and IT teams.
- Problem-solving: Strong analytical skills and an active approach to resolving issues.
Competencies
- Organized and methodical
- Teamwork ability
- Proactivity
- Strong communication skills, essential for interacting with VIP and high-profile users.
Benefits Package
At Verisure, we value our team members and offer a comprehensive benefits package, including:
- Your birthday off as a special treat
- Onsite coffee shop and canteen
- Discounted gym and health club memberships
- Private healthcare with BUPA and MediCash
- PerkBox discounts and freebies
- Employee referral cash rewards
- Enhanced maternity and paternity schemes
- Discounts on alarm systems
- Cycle to Work Scheme for a greener lifestyle
Verisure Career Opportunities
We offer internal mobility, training, international opportunities, and tools for skill development. Our focus on quality results in high customer satisfaction and loyalty, with strong global growth and retention rates.
Diversity & Inclusion
Verisure is an equal opportunities employer. We value diversity and encourage applicants from all backgrounds. We promote an inclusive culture and support employees throughout the recruitment process. Please contact us for any specific requirements.
Senior Onsite Technician employer: The Productivity Institute, LLC
Contact Detail:
The Productivity Institute, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onsite Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, macOS, and user/device management tools like Active Directory and Intune. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your experience in providing support to VIP users or executives. Prepare examples of how you've successfully managed high-pressure situations and resolved complex technical issues for high-profile clients, as this will resonate well with the hiring team.
✨Tip Number 3
Showcase your soft skills, particularly your communication and interpersonal abilities. Consider preparing anecdotes that illustrate your capacity to build strong relationships with clients and collaborate effectively with IT teams, as these are crucial for success in this role.
✨Tip Number 4
Research Verisure's company culture and values, especially their commitment to diversity and inclusion. Be ready to discuss how your personal values align with theirs, as cultural fit is often a key consideration in the hiring process.
We think you need these skills to ace Senior Onsite Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with VIP or executive clients. Emphasise your technical skills with Windows, macOS, and any ticketing systems you've used.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and communication skills. Mention specific examples of how you've successfully supported high-level executives in the past.
Highlight Soft Skills: In your application, emphasise your interpersonal skills and ability to work collaboratively with IT teams. Mention your proactive approach to resolving issues and your organisational skills.
Showcase Technical Proficiency: Detail your experience with user/device management tools like Active Directory and Intune. If you have familiarity with videoconferencing tools, make sure to include that as well.
How to prepare for a job interview at The Productivity Institute, LLC
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows 10/11, macOS, and any relevant ticketing systems like Jira or Remedy. Highlight specific examples of how you've resolved technical issues for VIP users in the past.
✨Demonstrate Strong Communication Skills
Since you'll be interacting with high-level executives, practice articulating complex technical concepts in a simple and clear manner. Use examples from your previous roles where effective communication made a difference.
✨Emphasise Problem-Solving Abilities
Prepare to discuss challenging situations you've faced in IT support and how you approached them. Show that you have a proactive mindset and can think critically under pressure.
✨Highlight Your Teamwork Experience
Collaboration is key in this role. Share instances where you've worked with other IT teams to resolve complex issues, demonstrating your ability to work well within a team environment.
