At a Glance
- Tasks: Provide five-star service to patients and manage appointments in a busy surgery.
- Company: Award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive pay, supportive team environment, and flexible hours.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Join a caring team and make a real difference in patients' lives.
- Qualifications: Experience in customer service or healthcare preferred, with strong communication skills.
Private Doctors’ surgery in North Leeds LS8
Salary circa £14-16 ph dependent on skills and experience
Hours midday – 6pm daily Monday to Friday with Saturday hours to be discussed
Site based no hybrid working
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Patient Services & Concierge Coordinator to join their existing team. Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout.
This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The role will include, but is not limited to:
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General Housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow up telephone calls to patient
- Responsible for screening calls to risk assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience:
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients’ needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co-workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem solving skills
If you feel that your skills and experience match the role criteria, please send your CV by return.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Patient Services & Concierge Coordinator employer: The Private Doctors
The Private Doctors is an award-winning surgery in North Leeds, renowned for its commitment to providing exceptional patient care and a supportive work environment. As a Patient Services & Concierge Coordinator, you will enjoy a collaborative culture that prioritises employee growth and development, alongside competitive pay and flexible working hours. Join a dedicated team where your contributions directly enhance the patient experience and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services & Concierge Coordinator
✨Tip Number 1
Get to know the company! Research The Private Doctors and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about patient interaction, make sure you can convey empathy and professionalism. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and maybe even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the Patient Services & Concierge Coordinator role.
We think you need these skills to ace Patient Services & Concierge Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles where you provided excellent customer service or worked in a healthcare setting, as this will show us you're a great fit for the Patient Services & Concierge Coordinator role.
Craft a Personal Cover Letter:Don’t skip the cover letter! Use it to tell us why you’re passionate about patient care and how your background aligns with our values. A personal touch can really make your application stand out from the crowd.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and professional. Use proper grammar and spelling, and keep your tone friendly yet professional to reflect the five-star service we aim to provide.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at The Private Doctors
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services & Concierge Coordinator. Familiarise yourself with the tasks mentioned in the job description, like patient communication and appointment scheduling. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing five-star service, be ready to share specific examples from your past experiences where you excelled in customer service. Think of situations where you went above and beyond for a patient or client, as this will highlight your suitability for the position.
✨Practice Empathy and Communication
During the interview, focus on showcasing your listening skills and ability to empathise with patients. You might be asked how you would handle difficult situations, so prepare some scenarios where you effectively communicated with patients or resolved conflicts. This will demonstrate your interpersonal skills, which are crucial for this role.
✨Demonstrate Organisational Skills
As a Patient Services & Concierge Coordinator, you'll need to juggle multiple tasks. Be prepared to discuss how you prioritise your workload and manage your time effectively. You could even mention any tools or methods you use to stay organised, as this will reassure the interviewer that you can handle the demands of the job.
