At a Glance
- Tasks: Provide five-star service to patients and manage appointments in a busy surgery.
- Company: Award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Work midday to 6pm, Monday to Friday, with potential Saturday hours.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: Experience in customer service or healthcare, with excellent communication skills.
The predicted salary is between 29120 - 33280 £ per year.
Private Doctors’ surgery in North Leeds LS8
Salary circa £14-16 ph dependent on skills and experience
Hours midday – 6pm daily Monday to Friday with Saturday hours to be discussed
Site based no hybrid working
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Patient Services & Concierge Coordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The role will include, but is not limited to:
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General Housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow up telephone calls to patient
- Responsible for screening calls to risk assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience:
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients’ needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co-workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem solving skills
If you feel that your skills and experience match the role criteria, please send your CV by return.
Patient Services & Concierge Coordinator in Leeds employer: The Private Doctors
The Private Doctors is an exceptional employer, offering a supportive and dynamic work environment in North Leeds. With a focus on delivering five-star patient service, employees benefit from a culture of teamwork and respect, alongside opportunities for professional growth within the healthcare sector. The role of Patient Services & Concierge Coordinator not only provides competitive pay but also allows you to make a meaningful impact on patients' experiences every day.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services & Concierge Coordinator in Leeds
✨Tip Number 1
Get to know the company! Research The Private Doctors and their values. When you walk in for your interview, you want to show that you’re not just another candidate but someone who genuinely cares about their mission and can contribute to their five-star service.
✨Tip Number 2
Practice your communication skills! Since this role is all about patient interaction, think of scenarios where you might need to empathise with patients or handle tricky situations. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you’ve managed multiple tasks in previous roles. Whether it’s scheduling appointments or handling admin tasks, demonstrating your ability to juggle responsibilities will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is exactly what they’re looking for in a Patient Services & Concierge Coordinator.
We think you need these skills to ace Patient Services & Concierge Coordinator in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in patient services or customer-centric industries to show us you’re the right fit for our team.
Craft a Personal Cover Letter:Don’t just send a generic cover letter! Use this opportunity to express why you’re passionate about providing five-star service and how your background aligns with the role of Patient Services & Concierge Coordinator.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application is clear and well-structured. We want to see your ability to convey information effectively, just like you would with patients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Private Doctors
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services & Concierge Coordinator. Familiarise yourself with the specific tasks mentioned in the job description, like patient appointment scheduling and managing communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing five-star service, be ready to share examples from your past experiences where you excelled in customer service. Think of situations where you went above and beyond for a patient or client, and how you handled difficult situations with empathy and professionalism.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios related to patient care and communication. Practice responses to questions like, 'How would you manage a difficult patient?' or 'What steps would you take if a patient’s appointment needs to be rescheduled?' This will show your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This not only shows your interest but also helps you gauge if the practice is the right fit for you.
