At a Glance
- Tasks: Provide 1st line IT support and resolve technical issues for our vibrant school network.
- Company: Join a supportive team at King Alfred School, dedicated to excellent education.
- Benefits: Enjoy a competitive salary, enhanced sick pay, and a local government pension scheme.
- Other info: Great opportunities for professional development and a collaborative work environment.
- Why this job: Make a real impact by solving IT problems and supporting education.
- Qualifications: Experience in end-user IT support and a strong customer-first attitude.
The predicted salary is between 27275 - 29071 £ per year.
Contract type: Permanent
FTE/Hours: 37 Hours per week
Working weeks: All Year Round
Salary: PATH 5 £27,275 - £29,071 (actual salary)
Location: Central Team, King Alfred School
Closing Date: 6th September 2026
Proposed Interview Date: 9th September 2026
Proposed Start Date: 5th October 2026
Are you a proactive IT professional with a passion for problem-solving and delivering excellent customer service? We are looking for a dynamic IT Service Desk Engineer (1st line support) to join our centralised IT team and support our vibrant network of schools.
What You'll Do:
- Serve as the primary point of contact for end-user IT queries via phone, email, and ITSM.
- Triage, troubleshoot, and resolve technical issues to hit SLA targets and aim for first-time fixes.
- Collaborate closely with onsite engineers, infrastructure teams, and 3rd-party vendors.
- Get hands-on with IT projects, hardware installations, asset management, and user training.
- Visit sites across the Trust to build strong relationships and provide tailored local support.
What We're Looking For:
- Experience: Proven track record analysing and resolving IT issues in an end-user support environment.
- Mindset: A strong customer-first attitude, great communication skills, and an eager approach to learning new technologies.
- Problem-Solver: Confidence to investigate unfamiliar equipment and analyse data to find smart solutions.
- Team Player: Ability to build solid working relationships with teachers, staff, and external technical partners.
Why Join Us?
You’ll work alongside a supportive team of engineers and managers dedicated to helping you broaden your technical skillset across a wide range of platforms and technologies.
We can offer you:
- Local Government Pension Scheme: You will benefit from generous employer contributions with built in peace of mind, including a tax-free Death in Service lump sum.
- Enhanced Sick Pay: enhanced sick pay scheme during illness or unexpected sickness related emergencies.
- Family Friendly: Enhanced leave packages to support your work-life balance.
- Great team dynamics: Become part of a highly collaborative professional community.
- Central partnership support: Access to high-quality central services and specialist expertise.
- Continuous Service: Full recognition of prior service for benefits which protects and enhances employment entitlements.
- Exceptional CPD: Dedicated budget and time for your professional development.
- Diversity & Inclusion: A proactive commitment to creating a workspace where diversity is celebrated.
To find out more about the role and our trust, please refer to our job description attached. Early applications are encouraged as we reserve the right to close the vacancy early.
The trust is committed to equal opportunities and encourages applicants from all backgrounds and communities.
The Priory Learning Trust is committed to safeguarding and promoting the welfare of children and young people.
This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. Successful candidates will be required to provide a disclosure of any unspent convictions and cautions.
All appointments are subject to a comprehensive pre-employment checking process.
IT Service Desk Engineer employer: The Priory Learning Trust
The Priory Learning Trust is an exceptional employer, dedicated to fostering a supportive and collaborative work culture at Pawlett Primary School. With a strong emphasis on employee growth and development, we offer opportunities for professional advancement while ensuring that our staff are valued and empowered to make a meaningful impact on students' lives. Join us in a nurturing environment where your passion for education can thrive and contribute to the academic success of our children.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Priory Learning Trust values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Priory Learning Trust might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Priory Learning Trust!
✨Direct Apply to The Priory Learning Trust
Let's not forget to apply directly through the The Priory Learning Trust website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Priory Learning Trust.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Priory Learning Trust. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Priory Learning Trust
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
