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- Tasks: Support our schools by resolving IT issues and maintaining devices.
- Company: Join The Priory Learning Trust, dedicated to exceptional education for all students.
- Benefits: Enjoy flexible working, health perks, discounts, and a supportive community.
- Why this job: Be part of a passionate team focused on student success and staff wellbeing.
- Qualifications: Must have good IT skills, customer service experience, and GCSEs in Maths and English.
- Other info: Early applications encouraged; safeguarding commitment required.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The Priory Learning Trust is seeking an enthusiastic and customer-focused 1st Line IT Technician to join our friendly and dynamic Central IT Team, supporting our family of Trust schools.
Under the direction of the Network Manager, you will:
Responsibilities
- Assist with the smooth running of Microsoft, Apple and Google devices/software.
- Assist with network infrastructure and audio/visual.
- Resolve technical issues for students and staff.
- Be an excellent team player, highly motivated and a clear communicator.
Qualifications
- Have a passion for IT and customer service.
- Have an excellent understanding of modern Operating Systems, Software and Hardware.
- Be able to deal with repairs and warranties.
- You’ll need a valid Driver’s Licence and your own reliable transport.
- Have experience of a busy, customer focused IT environment.
- Good literacy and numeracy skills which include GCSE grade C or above in Maths and English, IT or equivalent.
Company Overview & Upcoming Merger
By joining us, you become part of the current TPLT family of schools—a thriving partnership currently comprising three secondary and eleven primary schools across Somerset and North Somerset. We are proud of our proven track record of school improvement and a consistent trend of rising outcomes for our students.
This is a pivotal moment to join us. Following two years of successful collaboration, we are preparing to merge with Castle School Education Trust (CSET) in South Gloucestershire to form the Pathway Trust later this year. This merger is not just a change in name; it is a union of two trusts. By bringing together our complementary strengths and shared values, we are creating an extended network of twenty schools dedicated to investing in excellence, providing a professional network, and sharing resilience.
Benefits and Values
- The chance to shape something truly special from strong foundations.
- Happy, engaging children who thrive on inspirational leadership.
- A supportive trust and school community.
- A professional culture that is open, honest, fun and focused on doing what is right for children.
- Strong collaboration across the trust family of schools and access to a centralised team of specialists across all areas of school operations.
- A commitment to high-quality CPD, with dedicated time and budget for your development.
- A values-driven ethos where diversity, equity and inclusion are lived every day.
- Recognition of continuous service (modification order) to protect employment rights and entitlements.
- A Pension Scheme with generous employer contributions and death-in-service cover.
- Occupational sick pay to support you during illness or unexpected emergencies.
- Family-friendly leave packages to help maintain a healthy work‑life balance.
Additional Information
As a key member of the TPLT family moving into Pathway Trust, Worle Community School offers a dynamic environment where you can help shape the future of our new organisation. We believe that we are stronger together, and we are looking for colleagues who share our commitment to innovation, school improvement, and the success of every child.
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1st Line IT Technician employer: The Priory Learning Trust
Contact Detail:
The Priory Learning Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft, Apple, and Google devices. Being able to discuss your hands-on experience with these systems during an interview will show your technical competence.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This will demonstrate your ability to communicate effectively and support staff and students.
✨Tip Number 3
Research The Priory Learning Trust and its values. Understanding their commitment to student welfare and staff support can help you align your answers during the interview, showing that you're a good cultural fit for the team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the support available for professional development. This shows your enthusiasm for growth and teamwork, which are key aspects of the role.
We think you need these skills to ace 1st Line IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in customer-focused environments. Emphasise your skills with Microsoft, Apple, and Google devices, as well as any experience with network infrastructure.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the Priory Learning Trust's mission.
Highlight Relevant Qualifications: Clearly state your qualifications, especially your GCSE grades in Maths and English. If you have any additional certifications related to IT, be sure to include those as well.
Prepare for Background Checks: Since this role involves working with children, be ready to provide information regarding any convictions or cautions as required by the Rehabilitation of Offenders Act. Familiarise yourself with the safeguarding policies of the Priory Learning Trust.
How to prepare for a job interview at The Priory Learning Trust
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and customer service during the interview. Share specific examples of how you've helped others with tech issues in the past, as this will demonstrate your commitment to providing excellent support.
✨Prepare for Technical Questions
Expect questions related to Microsoft, Apple, and Google devices/software, as well as network infrastructure. Brush up on common technical issues and solutions, and be ready to discuss your experience in a busy IT environment.
✨Highlight Teamwork Skills
Since the role requires being an excellent team player, prepare to discuss your experiences working collaboratively with others. Think of examples where you contributed to a team project or helped colleagues solve problems.
✨Understand the Company Culture
Familiarise yourself with The Priory Learning Trust's values and mission. Be prepared to discuss how your personal values align with theirs, especially regarding putting 'Students First' and creating a supportive environment.