Description We are seeking a Guest Experience Manager to join our team at Priory. Working across our sites in Roehampton and Woking, youll deliver an exceptional experience for every private inpatient from admission through to departure. Working hours will vary between 8am and 8pm, depending on guest and service needs. Shifts will also include weekend cover where weekend patient admissions are due. As the named non-clinical point of contact, youll ensure guests feel welcomed, informed and supported throughout their stay. Youll coordinate their practical and personal needs, resolve requests and work closely with clinical and operational teams to create a seamless, personalised experience. Your focus will be on delivering a warm, hospitality-led service where every guest feels known, valued and cared for. Hotel, luxury hospitality or high-end guest service experience is essential. A full UK driving licence and willingness to travel between regional sites is essential. What you'll be doing Youll build trusted relationships with private guests from confirmed admission through to discharge. Youll contact guests before arrival to understand their preferences, answer questions and coordinate their admission, before welcoming them on arrival and ensuring they feel comfortable and well cared for. Youll coordinate room preferences, wellbeing services and other personalised arrangements, respond to requests and work closely with clinical, hospitality and operational teams to resolve issues. Youll maintain accurate guest records in Salesforce, communicate through guests preferred channels and provide seamless handovers to colleagues when needed. Youll gather feedback and identify opportunities to improve the service, consistently delivering a five-star hospitality experience that reflects Priorys commitment to exceptional guest care. What you'll bring to the role Youll have proven experience in hotel, luxury hospitality or premium customer service, with a passion for delivering exceptional guest experiences. Youll be confident building relationships, communicating with empathy and professionalism, and putting people at ease in sensitive situations. Youll be highly organised, adaptable and able to manage multiple priorities while using your initiative to resolve issues. Youll have strong attention to detail, be confident using CRM and Microsoft Office systems, and understand confidentiality and professional boundaries. Salesforce experience is desirable, but not essential. A full UK driving licence and willingness to travel between regional sites is essential. What we will give you in return We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us. Car Allowance 25 days Annual Leave + Bank Holidays + additional days leave for your Birthday! Annual leave entitlement increases based on length of service: 27 days after 5 years service and 30 days after 10 years service Length of service recognition awards every 5 years Employee Assistance Programme Initial Disclosure Check Cost covered, if applicable to role My Possible Self App and health-related benefits Online discounts and cashback rewards Priory Perks Smart Technology scheme (qualifying period) Cycle to work scheme (qualifying period) Smart Holidays (qualifying period) Gym Flex (qualifying period) Healthcare Cash Plan Simply Health Scheme Eye Care Vouchers Cash for Colleagues Employee referral scheme Access to development opportunities Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel Leadership & management development Parental Leave Gift Please take the time to familiarise yourself with the full job description attached prior to making an application. Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified. About Priory Priory is the UKs leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions including depression, anxiety, eating disorders and childrens mental health and provide residential and supported living care for autistic adults, people with a learning disability, PraderWilli Syndrome, brain injuries and older people. We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here . For agency enquiries and applications, please view our legal statement here . All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check. TPBN1_UKTJ
Guest Experience Manager employer: The Priory Group
Cleveland House is an exceptional employer, offering a supportive and inclusive work environment for Senior Healthcare Assistants dedicated to making a difference in the lives of individuals with complex needs. With competitive pay at £14.25 per hour and opportunities for professional growth, our team enjoys a culture that values compassion, teamwork, and continuous learning, all set in the serene surroundings of Banks, Southport.
