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- Tasks: Engage with customers daily, resolving queries and ensuring satisfaction.
- Company: Join Printed.com, a leading online print shop with a vibrant team.
- Benefits: Enjoy 22 days holiday, staff discounts, and career growth opportunities.
- Other info: Be part of a passionate team where your contributions truly matter.
- Why this job: Kickstart your career in a supportive environment with rapid advancement.
- Qualifications: Strong communication skills and the ability to multitask in a fast-paced setting.
The predicted salary is between 22000 - 26000 £ per year.
We are Printed.com, one of the largest and fastest growing online print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers.
We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington. At Printed.com, our Customer Service (CS) team isn't just a department—it's the heart of our organisation. Often dubbed our "pot of gold," the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth.
Responsibilities
- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to emails efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Responsible for review of reprinted jobs prior to dispatch
- Tracking deliveries with courier service and recording relevant information
- Managing returned jobs via courier service
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
Skills
- Demonstrate good telephone manner, understanding and empathy skills.
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Must have a high level of accuracy
- Able to demonstrate initiative and ability to prioritise
- Ability to work within a fast paced environment
- Able to effectively multi-task
Benefits
- 22 days holiday rising to 25 with service, plus 8 days bank holidays
- Staff discounts
Customer Services Advisor in Northumberland employer: The Printed Group Limited
Contact Detail:
The Printed Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Northumberland
✨Tip Number 1
Get to know Printed.com! Research the company, its values, and its products. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their passionate team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll need to demonstrate a good telephone manner and empathy. Role-play with friends or family to get comfortable handling different customer scenarios.
✨Tip Number 3
Be proactive! If you have questions about the role or the application process, don’t hesitate to reach out. Engaging with the company shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the heart of Printed.com’s operations.
We think you need these skills to ace Customer Services Advisor in Northumberland
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you're genuinely excited about helping customers and being part of our vibrant team at Printed.com.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We love seeing candidates who take the time to connect their background to what we do here at Printed.com.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we're looking for someone who can communicate effectively, so show us you can do just that!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Printed Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Printed.com. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've dealt with customers, resolved complaints, or provided exceptional service. Highlight your ability to empathise and communicate clearly, as these are key skills for a Customer Services Advisor.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to think on your feet or come up with creative solutions to problems. Be ready to discuss how you would handle specific customer issues, like processing refunds or managing returns, to showcase your initiative and common sense.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for advancement, or how success is measured in the Customer Service team. This shows that you're not just interested in the role, but also in growing with the company.