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- Tasks: Engage with customers daily, resolving queries and ensuring satisfaction.
- Company: Join Printed.com, a leading online print shop in the UK, passionate about creativity and innovation.
- Benefits: Enjoy hybrid work, 22-25 days holiday, staff discounts, and fun perks like street food days.
- Why this job: Kickstart your career in a supportive environment with rapid advancement opportunities and a vibrant team culture.
- Qualifications: Strong communication skills, attention to detail, and the ability to thrive in a fast-paced setting.
- Other info: Be part of a dynamic team where many leaders started in customer service.
The predicted salary is between 19600 - 29400 £ per year.
We are Printed.com, one of the largest and fastest growing on-line print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities.
We’re a growing company with offices in London and Newcastle, looking for employees that are equal parts dynamic and enthusiastic. People brimming over with new, original ideas that they just can’t wait to share with their team and bring to life.
We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington. At Printed.com, our Customer Service (CS) team isn’t just a department—it’s the heart of our organisation. Often dubbed our "pot of gold," the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth.
Annual Salary: £24,500
Full Time Position
Hybrid Role
- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to emails efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Tracking deliveries with courier service and recording relevant information
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
Skills:
- Demonstrate good telephone manner, understanding and empathy skills.
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Must have a high level of accuracy
- Able to demonstrate initiative and ability to prioritise
- Ability to work within a fast-paced environment
- Able to effectively multi-task
Benefits:
- 22 days holiday rising to 25 Plus 8 days bank holidays
- Staff discounts & Friends and Family discounts
- Cycle to work scheme and Tech Scheme
- Breakfast and drinks provided
- Charity day per annum supported
- Christmas Party
- Street food days
- Perkbox membership
- Enhanced Maternity & Paternity leave
- Employee referral scheme
Customer Service Advisor employer: The Printed Group Limited
Contact Detail:
The Printed Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Printed.com's products and services. Understanding what we offer will not only help you answer customer queries effectively but also show your genuine interest in the company during any discussions.
✨Tip Number 2
Demonstrate your enthusiasm for customer service by preparing examples of how you've successfully handled customer interactions in the past. This will highlight your ability to deal with complaints and provide excellent service, which is crucial for this role.
✨Tip Number 3
Showcase your adaptability and ability to thrive in a fast-paced environment. Be ready to discuss situations where you've had to multi-task or prioritise effectively, as these skills are essential for success in our dynamic team.
✨Tip Number 4
Engage with us on social media platforms. By interacting with our posts or sharing your thoughts about our products, you can demonstrate your passion for the brand and your proactive approach, making you stand out as a candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Printed.com's culture and values. Highlight your enthusiasm for creativity and innovation in your application, as these are key aspects of their team.
Tailor Your CV: Make sure your CV reflects your customer service experience and skills. Emphasise your ability to handle complaints, multi-task, and work in a fast-paced environment, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the printing industry. Mention specific examples of how you've dealt with customer issues effectively in the past.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Be ready to discuss how you would handle difficult customers or prioritise tasks in a busy environment.
How to prepare for a job interview at The Printed Group Limited
✨Show Your Passion for Customer Service
Printed.com values enthusiasm and passion, so make sure to express your genuine interest in helping customers. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Your Problem-Solving Skills
As a Customer Service Advisor, you'll need to handle complaints and issues effectively. Prepare specific examples of challenges you've faced in customer service and how you resolved them, showcasing your ability to think on your feet.
✨Highlight Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you adapt your communication style to different customers, whether over the phone, via email, or on social media.
✨Research Printed.com and Its Values
Familiarise yourself with Printed.com's mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their innovative and creative culture.
