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- Tasks: Engage with customers daily, resolving queries and ensuring satisfaction.
- Company: Join Printed.com, a leading online print shop with a vibrant team.
- Benefits: Enjoy 22 days holiday, staff discounts, and fun company events.
- Other info: Be part of a dynamic team where your growth is our priority.
- Why this job: Kickstart your career in a supportive environment with rapid advancement opportunities.
- Qualifications: Strong communication skills and the ability to multitask in a fast-paced setting.
The predicted salary is between 22000 - 26000 £ per year.
We are Printed.com, one of the largest and fastest growing online print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers.
We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington. At Printed.com, our Customer Service (CS) team isn't just a department—it’s the heart of our organisation. Often dubbed our "pot of gold," the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth.
Responsibilities
- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to emails efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Responsible for review of reprinted jobs prior to dispatch
- Tracking deliveries with courier service and recording relevant information
- Managing returned jobs via courier service
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
Skills
- Demonstrate good telephone manner, understanding and empathy skills
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Must have a high level of accuracy
- Able to demonstrate initiative and ability to prioritise
- Ability to work within a fast paced environment
- Able to effectively multi-task
Benefits
- 22 days holiday rising to 25 with service, plus 8 days bank holidays
- Staff discounts & Friends and Family discounts on print
- Cycle to work scheme, Home & Tech Scheme and EV scheme
- Breakfast and drinks provided
- Summer and Christmas Parties
- Street food days
- Access to Perkbox and Employee Assistance Programmes
- Enhanced parental leave
- Employee referral scheme
Customer Services Advisor in Cramlington employer: The Printed Group Limited
Contact Detail:
The Printed Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Cramlington
✨Tip Number 1
Get to know Printed.com! Research our values, products, and the team culture. When you show genuine interest in what we do, it’ll shine through in your conversations and help you stand out.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll be chatting with customers all day. Role-play with friends or family to get comfortable handling different scenarios and questions.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve turned a customer’s frown upside down. We love seeing how you can make a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our awesome team at Printed.com. Let’s get you started on your journey!
We think you need these skills to ace Customer Services Advisor in Cramlington
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We love seeing candidates who are genuinely excited about helping others and being part of our vibrant team at Printed.com.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences that match the job description. Highlight your ability to handle customer queries and your knack for problem-solving—these are key traits we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us see your communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Printed Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Printed.com. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've dealt with customers effectively. Highlight your ability to handle complaints, provide solutions, and maintain a positive attitude. This is crucial for a role in customer service!
✨Demonstrate Your Ability to Multi-task
In a fast-paced environment like Printed.com, being able to juggle multiple tasks is key. Think of scenarios where you've successfully managed several responsibilities at once and be ready to discuss them during your interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, or how success is measured in the customer service department. This shows you're engaged and thinking about your future with the company.