At a Glance
- Tasks: Manage IT support requests and maintain hardware like PCs and mobile devices.
- Company: Join the IT team at Prince of Wales Hospice, a 14-bed inpatient unit in Pontefract.
- Benefits: Enjoy 27 days annual leave, enhanced sick pay, and flexible working arrangements.
- Other info: Ongoing training and career development opportunities are provided.
- Why this job: Contribute to impactful IT solutions in a supportive hospice environment.
- Qualifications: CompTIA A+ and N+ certifications or an IT-related degree are required.
The predicted salary is between 30000 - 40000 £ per year.
As IT and Digital Support Technician you will be part of the IT team, working in conjunction with our third‑party IT support provider to help deliver an effective and efficient IT service for all users. Our 14‑bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.
Responsibilities:
- Ensure IT support requests are managed and communicated effectively and timely, causing minimal disruptions to users.
- Maintain, administer and directly support hardware including desktop PCs, laptops, tablets and mobile phones.
- Contribute to the development and implementation of IT systems and solutions across the Hospice in both clinical and operational environments.
- Provide application, software, hardware and mobile device support within an IT environment.
- Use excellent knowledge of Microsoft Windows operating systems and the MS Office/Office 365 suite.
- Demonstrate excellent communication skills, strong attention to detail and a positive professional approach.
Qualifications and Experience:
- CompTIA A+ and N+ certification or an IT‑related degree/high diploma (or equivalent industry qualification or experience).
Benefits and Working Conditions:
- 27 days annual leave plus bank holidays (pro rata).
- Enhanced sick pay and contributory pension scheme.
- Flexible and hybrid working arrangements (where appropriate).
- Staff wellbeing support, including Employee Assistance Programme.
- Eligibility for Blue Light Card discounts.
- Discounted on‑site meals during working hours (at the Hospice only).
- Discounted local gym memberships.
- Ongoing training and career development opportunities.
- Annual salary review.
The role is based at the Prince of Wales Hospice and offers a supportive and respectful environment.
IT and Digital Support Technician in Pontefract employer: The Prince of wales
Prince of Wales Hospice offers a supportive work environment with benefits like enhanced sick pay and flexible working. Located near Junction 32 of the M62 in Pontefract, it provides vital community services including a Lymphoedema clinic. The team is dedicated to delivering effective IT support for both clinical and operational needs.
