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- Tasks: Support shop operations, maximise sales, and promote our Hospice's mission.
- Company: Join The Prince of Wales Hospice, making a difference in the community.
- Benefits: Generous leave, training opportunities, and staff discounts.
- Why this job: Be part of a passionate team helping patients and families while developing your retail career.
- Qualifications: Retail experience and strong customer service skills required.
- Other info: Flexible working across multiple locations with excellent career growth.
The predicted salary is between 24000 - 36000 £ per year.
To assist the Shop Manager or support the operation by covering a shop in the absence of the Shop Manager to help maximise income from sales. You will work on the shop floor, deal with cash and donations, and help ensure the shop is safe and attractive to customers. Good customer service skills are essential. As part of the shop team, you will help to promote awareness of the Hospice cause and philosophy. You will comply with all Hospice and retail procedures and relevant legislation.
Main duties of the job:
- Covering for Shop Managers during periods of absence and supporting ongoing operational needs across multiple sites.
- Maximising income through great customer service, attractive merchandising and effective stock handling.
- Championing our Hospice’s vital work in the community.
To succeed in this role, you will:
- Have retail experience and strong customer service skills.
- Be able to merchandise stock effectively and handle donations.
- Be friendly, flexible, and able to work independently.
- Be willing to work across multiple locations local to the Hospice.
- Have a full driving licence and access to your own vehicle (desirable).
- A commitment to the Hospice’s values and mission.
About us:
At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.
Location: Across our 10 charity shops within the Five Towns area.
Why You’ll Love Working With Us:
- All of our staff felt they make a real difference and are proud to work for the Hospice.
- 97% of employees said they enjoy working with our team.
- You’ll become part of a passionate team helping raise vital funds to support patients and families across our community.
- We offer training, support, and a chance to develop your retail career while making a real difference.
Benefits include:
- 27 days annual leave plus bank holidays (pro rata).
- Ongoing learning and development opportunities.
- Enhanced sick pay and contributory pension scheme.
- Staff wellbeing support, including Employee Assistance Programme.
- Eligibility for Blue Light Card discounts.
- Discounted on-site meals during working hours (at the Hospice only).
- Discounted local gym memberships.
- Ongoing training and career development opportunities.
- Annual salary review.
For more information or an informal chat about the role, please contact Kevin Hogarth, Retail Operations Manager: khogarth@pwh.org.uk 01977 708868.
Closing date: Sunday 11th January 2026 at 11:59pm. We are conducting interviews throughout the listing and may close applications early. Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.
Person Specification:
EXPERIENCE & SKILLS- Good communication and interpersonal skills.
- Display and merchandising and stock skills.
- Previous charity retail experience.
- Experience of working with volunteers.
- Ability to safely undertake manual handling operations.
- Good standard of education with numeracy and literacy skills.
- Willingness to undertake relevant training.
- Able to work in a target driven environment.
- Able to work under supervision and carry out instructions.
- Able to respect confidentiality.
- Flexible approach to working hours.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mobile Shop Supervisor in Pontefract employer: The Prince of Wales Hospice
Contact Detail:
The Prince of Wales Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Shop Supervisor in Pontefract
✨Tip Number 1
Get to know the company! Research The Prince of Wales Hospice and understand their mission. When you show genuine interest in their cause during your conversations, it’ll really set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills! Since this role is all about great service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories in your interviews.
✨Tip Number 3
Be flexible and ready to adapt! This job involves working across multiple locations, so highlight your willingness to jump in wherever needed. Show that you’re a team player who can handle whatever comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at The Prince of Wales Hospice. Don’t miss out on this opportunity!
We think you need these skills to ace Mobile Shop Supervisor in Pontefract
Some tips for your application 🫡
Show Your Passion for Charity: When writing your application, let us know why you're passionate about working in a charity environment. Share any experiences that highlight your commitment to making a difference, especially in retail settings.
Highlight Your Customer Service Skills: We want to see how you excel in customer service! Use specific examples from your past roles to demonstrate how you've gone above and beyond to ensure customers have a great experience.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and relevant to the Mobile Shop Supervisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with The Prince of Wales Hospice.
How to prepare for a job interview at The Prince of Wales Hospice
✨Know the Hospice's Mission
Before your interview, take some time to understand the Prince of Wales Hospice's mission and values. This will not only help you align your answers with their goals but also show your genuine interest in the role and the cause.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past retail experience that highlight your customer service skills. Think about times when you went above and beyond for a customer or how you handled difficult situations. This will demonstrate your ability to maximise income through great service.
✨Be Ready to Discuss Merchandising
Since merchandising is a key part of the role, come prepared to discuss your approach to displaying stock effectively. You might even want to bring ideas on how you could enhance the shop's appearance to attract more customers.
✨Flexibility is Key
As a Mobile Shop Supervisor, you'll need to work across multiple locations. Be ready to talk about your flexibility and willingness to adapt to different environments. Sharing experiences where you've successfully managed change can really set you apart.