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- Tasks: Join our IT team to provide essential tech support and improve systems at the Hospice.
- Company: The Prince of Wales Hospice, a caring environment making a real difference.
- Benefits: 27 days leave, flexible working, wellbeing support, and ongoing training.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make an impact in a supportive team while developing your IT skills.
- Qualifications: CompTIA A+ and N+ certification or relevant IT degree/experience required.
The predicted salary is between 29339 - 29339 £ per year.
Location: The Prince of Wales Hospice, WF8 4BG
Salary: £29,339 (FTE)
Hours: 37.5 hours per week
We have an exciting opportunity to join our IT team as an IT and Digital Support Technician. At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14‑bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.
About The Role
As IT and Digital Support Technician you will be part of the IT team, working in conjunction with our third‑party IT support provider to help deliver an effective and efficient IT service for all users.
To succeed in this role, you will:
- Have CompTIA A+ and N+ certification or an IT related Degree/Higher Diploma (or equivalent industry qualification or experience)
- Ensure IT support requests are managed and communicated effectively and timely, causing minimal disruptions to users
- Maintain and directly support hardware including desktop PC’s, laptops, tablets and mobile phones
- Contribute to the development and implementation of IT systems and solutions across the Hospice in both clinical and operational environments
- Have experience of providing application, software, hardware and mobile device support within an IT environment
- Have excellent knowledge of Microsoft Windows operating systems and MS Office/Office 365 suite
- Have excellent communication skills, strong attention to detail and a positive professional approach
Why You’ll Love Working With Us
In our most recent staff survey:
- All of our staff felt they make a real difference and are proud to work for the Hospice
- 97% of employees said they enjoy working with our team
Benefits include:
- 27 days annual leave plus bank holidays (pro rata)
- Enhanced sick pay and contributory pension scheme
- Flexible and hybrid working arrangements (where appropriate)
- Staff wellbeing support, including Employee Assistance Programme
- Eligibility for Blue Light Card discounts
- Discounted on‑site meals during working hours (at the Hospice only)
- Discounted local gym memberships
- Ongoing training and career development opportunities
- Annual salary review
For more information or an informal chat about the role, please contact Martin Ward, IT Manager: Email: mward@pwh.org.uk Telephone: 01977 708868
Closing date: Sunday 3rd May 2026 at 11:59pm
We are conducting interviews throughout the listing and may close applications early. Please note that we are unable to offer visa sponsorship for this role. Applicants must have and provide the Right to Work in the UK. Any job offer will also be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and 2 references.
IT and Digital Support Technician in Pontefract employer: The Prince of Wales Hospice
Contact Detail:
The Prince of Wales Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT and Digital Support Technician in Pontefract
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into The Prince of Wales Hospice. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge about the hospice's IT needs. Show us you’re not just a tech whiz but also someone who cares about making a difference in a supportive environment.
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication is key in this role, so be ready to demonstrate how you can effectively manage support requests and work well with others in the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team at The Prince of Wales Hospice.
We think you need these skills to ace IT and Digital Support Technician in Pontefract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT and Digital Support Technician role. Highlight your relevant experience, especially with CompTIA A+ and N+ certifications, and any hands-on support you've provided in previous jobs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at The Prince of Wales Hospice and how your skills align with the job description. Keep it friendly and professional!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your documents well. We want to see that you can communicate effectively right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at The Prince of Wales Hospice!
How to prepare for a job interview at The Prince of Wales Hospice
✨Know Your Tech Inside Out
Make sure you brush up on your CompTIA A+ and N+ knowledge, as well as any relevant IT qualifications. Be ready to discuss your experience with hardware and software support, especially in relation to Microsoft Windows and Office 365.
✨Showcase Your Communication Skills
Since this role involves managing IT support requests, practice explaining technical issues in simple terms. Think of examples where you've effectively communicated with users to resolve their problems quickly and efficiently.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've tackled IT challenges. Highlight your attention to detail and how you’ve contributed to developing IT systems or solutions that improved user experience.
✨Research the Hospice's Values
Familiarise yourself with The Prince of Wales Hospice and its mission. Understanding their commitment to providing specialist palliative care will help you align your answers with their values during the interview.