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- Tasks: Support reception and People and Culture functions while managing volunteers and administrative tasks.
- Company: Join The Prince of Wales Hospice, a caring environment providing specialist palliative care.
- Benefits: Enjoy 27 days leave, flexible working, and ongoing training opportunities.
- Other info: Dynamic role with hands-on responsibilities and excellent career growth potential.
- Why this job: Make a real difference in people's lives while developing your career in a supportive team.
- Qualifications: Experience in admin or customer service, strong communication, and IT skills required.
The predicted salary is between 25300 - 25300 £ per year.
Location: The Prince of Wales Hospice, WF8 4BG
Salary: £25,300 FTE
Hours: 22.5 - 30 hours per week (including regular weekend working)
We are looking for a People and Culture Assistant to join our team and play a key role in supporting both our reception service and People and Culture function. At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.
About The Role
This is a varied and hands-on role where you will work closely with our Volunteers Coordinator to maintain a professional and welcoming reception service through the support and organisation of reception volunteers. You will manage rotas, provide guidance and training, and step in to provide reception cover when required (particularly on weekends). Alongside this, you will provide high-quality administrative support across the People and Culture function, ensuring HR systems, records and processes are maintained accurately and confidentially. You will play an important role in supporting both employees and volunteers, helping to create a positive and supportive working environment.
Responsibilities
- Have experience in administrative or office-based roles
- Have experience providing customer-facing or reception services
- Be highly organised, with the ability to plan, coordinate and manage rotas effectively
- Have excellent communication skills, with the ability to engage professionally and compassionately with a wide range of people
- Be confident using IT systems, including Microsoft Office and HRIS
- Have strong attention to detail and the ability to manage confidential information appropriately
- Be able to prioritise workload and manage competing demands
- Have a proactive, solutions-focused approach
- Be willing and able to provide hands-on reception cover during weekends
Why You’ll Love Working With Us
- All of our staff felt they make a real difference and are proud to work for the Hospice
- 97% of employees said they enjoy working with our team
Benefits Include
- 27 days annual leave plus bank holidays (pro rata)
- Enhanced sick pay and contributory pension scheme
- Flexible and hybrid working arrangements (where appropriate)
- Staff wellbeing support, including Employee Assistance Programme
- Eligibility for Blue Light Card discounts
- Discounted on-site meals during working hours (at the Hospice only)
- Discounted local gym memberships
- Ongoing training and career development opportunities
- Annual salary review
For more information or an informal chat about the role, please contact Jade Dickinson, People and Culture Manager: Email: jdickinson@pwh.org.uk Telephone: 01977 708868
Closing Date Sunday 17th May at 11:59pm. We are conducting interviews throughout the listing and may close applications early. We are unable to offer visa sponsorship for this role. Applicants must have and provide the Right to Work in the UK. Any job offer will also be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and 2 references.
People and Culture Assistant employer: The Prince of Wales Hospice
Contact Detail:
The Prince of Wales Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People and Culture Assistant
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to The Prince of Wales Hospice. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description, especially around admin and customer service. We want to see your personality shine through!
✨Tip Number 3
Show your passion for palliative care! Research the hospice's values and be ready to discuss why you want to be part of their team. It’s all about creating that positive working environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our amazing team at The Prince of Wales Hospice.
We think you need these skills to ace People and Culture Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative roles and customer-facing services. We want to see how your skills align with the People and Culture Assistant role, so don’t hold back!
Showcase Your Organisational Skills: Since this role involves managing rotas and providing reception cover, it’s essential to demonstrate your organisational prowess. Share examples of how you've successfully coordinated tasks or managed competing demands in previous jobs.
Communicate with Compassion: We’re all about creating a supportive environment, so make sure your application reflects your excellent communication skills. Use language that shows you can engage professionally and compassionately with a diverse range of people.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Prince of Wales Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the People and Culture Assistant role. Familiarise yourself with the responsibilities, especially around managing rotas and providing reception cover. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves engaging with a wide range of people, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully interacted with customers or colleagues, especially in a compassionate manner. This will highlight your suitability for the supportive environment at the hospice.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and organisational skills. For instance, think about how you would handle a busy reception during peak hours or manage conflicting demands on your time. Practising these scenarios can help you articulate your proactive approach effectively.
✨Emphasise Your IT Proficiency
As the role requires confidence in using IT systems, be ready to discuss your experience with Microsoft Office and any HRIS you've used. You might even want to mention specific tasks you've accomplished using these tools, as it shows you're prepared to hit the ground running.