At a Glance
- Tasks: Manage reservations and create memorable experiences for guests.
- Company: Join the award-winning Butcombe Pubs & Inns in a charming Cotswolds location.
- Benefits: Enjoy 30% off at all venues, flexible hours, and extra birthday leave.
- Other info: Ongoing training and career growth opportunities in a fun team environment.
- Why this job: Be the first point of contact and make a lasting impression on guests.
- Qualifications: Passion for hospitality, strong communication skills, and attention to detail.
The predicted salary is between 10 - 12 £ per hour.
At Butcombe Pubs & Inns, we’re passionate about great food, warm hospitality, and creating memorable experiences for every guest. At The Prince of Burford, this begins long before a guest walks through the door and that’s where you come in.
We’re looking for a friendly, organised, and detail-oriented Reservationist to be the first point of contact for our guests. Whether handling bookings, answering enquiries, or coordinating with the front-of-house team, you’ll play a key role in delivering a seamless and welcoming experience.
What you’ll be doing:
- Managing reservations across phone, email, and online platforms
- Providing knowledgeable and friendly responses to guest enquiries
- Coordinating bookings to maximise covers while maintaining service quality
- Supporting the front-of-house team to ensure smooth daily operations
- Creating a positive first impression that reflects our brand and values
What we’re looking for:
- A passion for hospitality and delivering excellent guest service
- Strong communication and organisational skills
- Confidence using booking systems (or willingness to learn)
- A calm, professional approach in a fast‑paced environment
- Great attention to detail and a proactive mindset
Why join Butcombe Pubs & Inns?
- Beautiful Locations: Work in one of the Cotswolds’ most charming settings
- Award-Winning Business: Recognised for excellence in hospitality and training
- Career Development: Ongoing training and opportunities to grow within the group
- Team Perks: 30% discount across all Butcombe venues (50% off food on shift)
- Flexible working patterns
- Extra day off for your birthday
- Access to discounts, cashback, and wellbeing support
- Regular team socials and incentives
At Butcombe, we believe every guest interaction matters. As a Reservationist, you’ll help set the tone for exceptional visits, turning enquiries into experiences our guests will remember. Apply today and become part of the Butcombe family.
Reservationist employer: The Prince of Burford
At Butcombe Pubs & Inns, we pride ourselves on fostering a warm and inclusive work environment where every team member is valued. As a Reservationist at The Prince of Burford, you'll enjoy the stunning Cotswolds setting while benefiting from ongoing training and career development opportunities within our award-winning business. With perks like generous discounts, flexible working patterns, and regular team socials, we ensure that your experience with us is as memorable as the ones we create for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Butcombe Pubs & Inns. Understand their values and what makes them tick. This way, you can show off your passion for hospitality and how you fit into their culture.
✨Tip Number 2
Practice your communication skills! As a Reservationist, you'll be the first point of contact for guests. Try role-playing with a friend or family member to get comfortable answering enquiries and managing bookings. The more confident you are, the better!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in a fast-paced environment. Whether it’s juggling reservations or coordinating with the front-of-house team, demonstrating your ability to stay calm under pressure will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Butcombe family. So, go ahead and hit that apply button!
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences, as this is what we value at Butcombe.
Be Organised and Detail-Oriented:As a Reservationist, attention to detail is key. Make sure your application is well-structured and free of errors. This will demonstrate your organisational skills and show us you’re the right fit for the role.
Communicate Clearly:Use clear and friendly language in your application. We want to see how you communicate, so make sure your personality comes through while keeping it professional. Remember, you’ll be the first point of contact for our guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at The Prince of Burford
✨Know the Company
Before your interview, take some time to research Butcombe Pubs & Inns. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Reservationist, strong communication is key. During the interview, practice clear and friendly communication. You might even want to prepare a few examples of how you've successfully handled guest enquiries or resolved issues in the past. This will demonstrate your ability to create a welcoming atmosphere.
✨Demonstrate Organisational Skills
Being organised is crucial for this role. Bring along a notepad or planner to jot down important points during the interview. You could also share specific strategies you use to manage multiple bookings or tasks efficiently, which will highlight your proactive mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the Reservationist role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
