We're looking for a friendly, organised, and detail‑oriented Reservationist to be the first point of contact for our guests. Whether handling bookings, answering enquiries, or coordinating with the front‑of‑house team, you'll play a key role in delivering a seamless and welcoming experience.
What you'll be doing
- Managing reservations across phone, email, and online platforms
- Providing knowledgeable and friendly responses to guest enquiries
- Coordinating bookings to maximise covers while maintaining service quality
- Supporting the front‑of‑house team to ensure smooth daily operations
- Creating a positive first impression that reflects our brand and values
About the role
At Butcombe, we believe every guest interaction matters. As a Reservationist, you'll help set the tone for exceptional visits, turning enquiries into experiences our guests will remember.
Requirements
- A passion for hospitality and delivering excellent guest service
- Strong communication and organisational skills
- Confidence using booking systems (or willingness to learn)
- A calm, professional approach in a fast‑paced environment
- Great attention to detail and a proactive mindset
Benefits
- 30% discount across all Butcombe venues (50% off food on shift)
- Flexible working patterns
- Extra day off for your birthday
- Access to discounts, cashback, and wellbeing support
- Regular team socials and incentives
