At a Glance
- Tasks: Manage reservations and provide friendly support to guests.
- Company: Join the award-winning Butcombe Pubs & Inns team.
- Benefits: 30% discount, flexible hours, and extra day off for your birthday.
- Other info: Work in beautiful Cotswolds locations with career development opportunities.
- Why this job: Be the first point of contact and create memorable guest experiences.
- Qualifications: Passion for hospitality and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Join Our Team at The Prince of Burford – Part of Butcombe Pubs & Inns
At Butcombe Pubs & Inns, we’re passionate about great food, warm hospitality, and creating memorable experiences for every guest. At The Prince of Burford, this begins long before a guest walks through the door and that’s where you come in. We’re looking for a friendly, organised, and detail-oriented Reservationist to be the first point of contact for our guests. Whether handling bookings, answering enquiries, or coordinating with the front-of-house team, you’ll play a key role in delivering a seamless and welcoming experience.
What you’ll be doing:
- Managing reservations across phone, email, and online platforms
- Providing knowledgeable and friendly responses to guest enquiries
- Coordinating bookings to maximise covers while maintaining service quality
- Supporting the front-of-house team to ensure smooth daily operations
- Creating a positive first impression that reflects our brand and values
What we’re looking for:
- A passion for hospitality and delivering excellent guest service
- Strong communication and organisational skills
- Confidence using booking systems (or willingness to learn)
- A calm, professional approach in a fast-paced environment
- Great attention to detail and a proactive mindset
Why join Butcombe Pubs & Inns?
- Beautiful Locations: Work in one of the Cotswolds’ most charming settings
- Award-Winning Business: Recognised for excellence in hospitality and training
- Career Development: Ongoing training and opportunities to grow within the group
- Team Perks:
- 30% discount across all Butcombe venues (50% off food on shift)
- Flexible working patterns
- Extra day off for your birthday
- Access to discounts, cashback, and wellbeing support
- Regular team socials and incentives
At Butcombe, we believe every guest interaction matters. As a Reservationist, you’ll help set the tone for exceptional visits, turning enquiries into experiences our guests will remember. Apply today and become part of the Butcombe family.
Reservationist in Burford employer: The Prince of Burford
The Prince of Burford, as part of Butcombe Pubs & Inns, offers a vibrant work culture where hospitality and teamwork thrive in the picturesque Cotswolds. Employees benefit from comprehensive training and growth opportunities, ensuring that every team member can develop their skills while contributing to a welcoming atmosphere for guests. With a focus on employee well-being and a supportive environment, this role is perfect for those seeking meaningful and rewarding employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist in Burford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Butcombe Pubs & Inns. Familiarise yourself with their values and what makes them tick. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Reservationist, you'll be the first point of contact for guests. So, brush up on your phone etiquette and email responses. Maybe even role-play with a friend to get comfortable handling different types of enquiries.
✨Tip Number 3
Show off your organisational skills! Think about examples from your past experiences where you've successfully managed multiple tasks at once. Being able to juggle reservations while keeping a calm demeanour is key, so have those stories ready to share.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Butcombe family. We can’t wait to see your application!
We think you need these skills to ace Reservationist in Burford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making every visit special.
Be Organised and Detail-Oriented:As a Reservationist, attention to detail is key. Make sure your application is well-structured and free of errors. Use clear headings and bullet points where necessary to make it easy for us to read. This will show us that you have the organisational skills we’re looking for!
Communicate Clearly:Strong communication skills are essential for this role. In your written application, be concise and articulate. Whether you’re answering questions or managing bookings, we need to know you can convey information effectively. Don’t hesitate to showcase any relevant experience in customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what it’s like to be part of the Butcombe family!
How to prepare for a job interview at The Prince of Burford
✨Know the Company
Before your interview, take some time to research Butcombe Pubs & Inns. Understand their values, what they stand for, and their approach to hospitality. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Reservationist, strong communication is key. During the interview, practice clear and friendly communication. You might be asked to role-play handling a guest enquiry, so be prepared to demonstrate how you would respond to guests in a warm and professional manner.
✨Highlight Your Organisational Skills
Being organised is crucial for this role. Share specific examples from your past experiences where you successfully managed multiple tasks or bookings. This will illustrate your ability to handle the fast-paced environment that comes with the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the Reservationist role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
