At a Glance
- Tasks: Lead a dynamic floor team to deliver exceptional service and create memorable guest experiences.
- Company: Join TOKii at The Prince Akatoki London, a vibrant and upscale dining destination.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional growth in hospitality.
- Other info: Opportunity to develop leadership skills and make a real impact on guest satisfaction.
- Why this job: Be part of a passionate team that values customer service and teamwork in a fast-paced environment.
- Qualifications: 2+ years in a similar role with a passion for hospitality and excellent communication skills.
The predicted salary is between 30000 - 42000 € per year.
At TOKii, the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the Restaurant Manager and management team. Your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding TOKii and The Prince Akatoki London service standards and creating an approachable yet elevated atmosphere for in-house guests, external guests and staff. You'll ensure that guests have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
Key duties:
- Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
- Lead engaging training sessions on TOKii food and drink programs through storytelling, demos, and initiatives.
- Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
- Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside HR.
- Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
- Gather and act on guest feedback in partnership with the Front Office team to continuously improve service and offerings.
- Train and coach staff on TOKii's and The Prince Akatoki London's core values, roles, and service standards to build a high-performing and knowledgeable team.
- Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.
- Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
- Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.
What we are looking for:
- Minimum of 2+ years' experience in similar capacity.
- Experience of Forbes or LQA standards.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
Floor Manager in Slough employer: The Prince Akatoki
At TOKii, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. As a Floor Manager, you will not only lead a dedicated team in delivering exceptional service but also benefit from comprehensive training programmes and collaborative opportunities across departments. Located within The Prince Akatoki London, our unique environment offers a blend of luxury and approachability, making it an ideal place for those passionate about hospitality to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at TOKii. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Show off your personality during interviews! As a Floor Manager, you'll need to create an approachable atmosphere, so let your passion for customer service shine through. Be yourself and engage with your interviewers.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios on the floor, from guest complaints to team dynamics. This will show that you're ready to tackle the challenges of the role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Floor Manager in Slough
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your passion for customer service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests. We love seeing that enthusiasm!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. Highlight your experience in managing teams and delivering exceptional service, as this is what we’re looking for at TOKii.
Be Authentic:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Share your story and what makes you a great fit for our team. Authenticity goes a long way in making a connection.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Prince Akatoki
✨Know the Company Inside Out
Before your interview, make sure you research TOKii and The Prince Akatoki London thoroughly. Understand their service standards, values, and what makes them unique in the hospitality industry. This knowledge will help you demonstrate your genuine interest and align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've trained or motivated staff in the past. Highlight any successful initiatives you've implemented that improved service standards or team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you've had to handle difficult guests or resolve conflicts among team members. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Passion for Customer Service
Make it clear that you’re not just looking for a job, but that you genuinely care about providing exceptional service. Share stories that illustrate your commitment to guest satisfaction and how you’ve gone above and beyond to create memorable experiences for customers.
