At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant company known for delicious food and organic coffee.
- Benefits: Earn £15.35 per hour, enjoy free food, and flexible working hours.
- Other info: Diversity and community-focused, with plenty of learning opportunities.
- Why this job: Be part of a fast-paced environment with real opportunities for growth.
- Qualifications: Passion for leadership and a knack for keeping customers happy.
The predicted salary is between 30000 - 40000 £ per year.
Pret here! We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you're making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we're doing the right thing and growing fast - it's an exciting team to hop on board!
This role is located in 42-46 Baldwin Street, Bristol BS1 1PN GBR.
Growing Good Things Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we're looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
Key Qualities:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: you lead with purpose‑driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
What We Offer:
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro‑rata if you’re part‑time).
- Pension scheme.
- Life assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and 5 free Barista‑made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, giving you the time to do what’s important to you.
- Comfy free shoes to wear on shift.
Growth and Development Opportunities:
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us, including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose – We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Front of House Leaders in Bristol employer: The Pret Foundation
At Pret, we pride ourselves on being an exceptional employer, offering our Front of House Leaders a vibrant work culture where passion and kindness thrive. Located in the heart of Bristol, our team enjoys competitive pay, flexible hours, and numerous growth opportunities, including fully funded professional qualifications and a commitment to diversity and belonging. With a focus on community impact and employee well-being, Pret is not just a workplace; it's a place to grow, inspire, and make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leaders in Bristol
✨Tip Number 1
Get to know the Pret vibe! Before your interview, pop into a shop and soak up the atmosphere. Chat with the team, see how they interact with customers, and get a feel for what makes Pret special. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Show off your people skills! As a Front of House Leader, you'll be all about inspiring and mentoring your team. Be ready to share examples of how you've led a team or made someone's day better. We love hearing about those small acts of kindness that make a big difference!
✨Tip Number 3
Prepare for a fast-paced chat! Expect questions that dive into how you handle busy situations. Think about times when you’ve kept spirits high and standards even higher, especially when the shop gets hectic. We want to see that energy and passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our Pret family. Let’s grow good things together!
We think you need these skills to ace Front of House Leaders in Bristol
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for in a Front of House Leader. Mention specific examples that demonstrate your leadership and people skills!
Show Your Passion:We love seeing candidates who are genuinely excited about joining Pret. Share why you’re passionate about food, coffee, and creating a great experience for customers – it really makes a difference!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing talent out there.
How to prepare for a job interview at The Pret Foundation
✨Know Your Pret
Before your interview, dive into what makes Pret special. Familiarise yourself with their values, the menu, and their commitment to sustainability. Showing that you understand and resonate with their mission will impress the interviewers.
✨Showcase Your People Skills
As a Front of House Leader, your ability to connect with both customers and your team is crucial. Prepare examples of how you've successfully led a team or provided exceptional customer service in the past. This will highlight your people-centric approach.
✨Be Ready for Real Scenarios
Expect situational questions that assess how you'd handle busy periods or team conflicts. Think of specific instances from your experience where you maintained high standards under pressure or resolved a team issue effectively.
✨Bring Your Passion
Pret values genuine warmth and enthusiasm. During the interview, let your passion for food, coffee, and customer service shine through. Share why you want to be part of the Pret family and how you can contribute to spreading joy every day.
