At a Glance
- Tasks: Lead a dynamic café team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a fast-growing café chain with a passion for delicious food and coffee.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and great perks.
- Other info: Opportunities for professional development and a supportive, inclusive environment.
- Why this job: Be part of a vibrant team where you can grow and make a real impact.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Pret here! We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you're making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we're doing the right thing and growing fast - it's an exciting team to hop on board!
This role is located in 42-46 Baldwin Street, Bristol BS1 1PN GBR.
Growing Good Things Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we're looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
Key Qualities
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed: you lead with purpose‑driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
What We Offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro‑rata if you’re part‑time)
- Pension scheme
- Life assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and 5 free Barista‑made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, giving you the time to do what’s important to you
- Comfy free shoes to wear on shift
Growth and Development Opportunities
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us, including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose – We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Front of House Leader: Grow with Us in a Fast-Paced Café in Bristol employer: The Pret Foundation
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the heart of Bristol, our café provides not only competitive pay and generous benefits like free food and flexible hours but also unparalleled growth opportunities, with over 80% of our managers starting from the shop floor. Join us to be part of a team that values kindness, community, and personal development while making a positive impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader: Grow with Us in a Fast-Paced Café in Bristol
✨Tip Number 1
Get to know the café culture! Spend some time in Pret shops, observe how the team interacts with customers and each other. This will help you understand what makes Pret special and give you a leg up when chatting with the hiring team.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at local events. They can share insider tips about the role and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show your passion for customer service! When you get the chance to chat with the team during your visit, share your ideas on how to spread joy and keep customers happy. It’ll show you’re already thinking like a Front of House Leader.
✨Tip Number 4
Be ready to roll up your sleeves! If you get an interview, be prepared to discuss how you’d handle busy shifts and keep spirits high. Share examples from your past experiences that highlight your leadership skills and ability to thrive in a fast-paced environment.
We think you need these skills to ace Front of House Leader: Grow with Us in a Fast-Paced Café in Bristol
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Front of House Leader role. Mention any relevant experience in fast-paced environments or leadership roles to catch our eye!
Show Your Passion:We love candidates who are genuinely excited about working at Pret. Share why you’re passionate about food, coffee, and creating a great customer experience – it’ll make your application stand out!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right people quickly!
How to prepare for a job interview at The Pret Foundation
✨Know Your Pret
Before your interview, dive into what makes Pret special. Familiarise yourself with their values, menu, and community initiatives. Showing genuine enthusiasm for the brand will set you apart as a candidate who truly cares.
✨Showcase Your People Skills
As a Front of House Leader, your ability to connect with both customers and your team is crucial. Prepare examples of how you've successfully led a team or resolved customer issues in the past. This will demonstrate your leadership style and passion for service.
✨Embrace the Fast-Paced Environment
Pret thrives on energy and speed. Be ready to discuss how you handle busy situations and maintain high standards under pressure. Share specific instances where you’ve thrived in a fast-paced setting to highlight your adaptability.
✨Bring Your Authentic Self
Pret values kindness and authenticity. During the interview, let your personality shine through. Share your passion for helping others and how you spread joy in your work. This will resonate well with the interviewers looking for a genuine fit.
