At a Glance
- Tasks: Join our IT team to support and enhance tech efficiency for Premier League Studios.
- Company: Be part of the iconic Premier League, fostering an inclusive and dynamic work culture.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a diverse team committed to equal opportunities and personal development.
- Why this job: Make a real impact in a fast-paced environment while supporting cutting-edge broadcast technology.
- Qualifications: Experience in IT support, especially with Office 365 and desktop platforms.
The predicted salary is between 30000 - 40000 £ per year.
Application Deadline
Department
Premier League Studios
Location
London, UK
Premier League Studio’s IT team are looking for Service Desk Technicians to join a newly established IT support function.
The role ensures IT support needs are met and staff maintain technological efficiency.
Ideal candidates have strong IT skills and service experience.
The Role
Duties Include, But Are Not Limited To
- Work with the Service Desk Supervisors to improve the Service Desk function.
- Relationship management with external suppliers.
- Office 365 administration.
- User account and domain management.
- Maintaining the Software and Hardware inventories.
- Broadcast & Corporate Systems issues ticket management and escalation.
- Management and support of onsite Audio-Visual equipment.
- Producing and improving the corporate & broadcast IT Knowledge Base.
- Maintaining assets in CMDB system.
- Work on existing processes and procedures for the department.
- Role Requirement
- Proven experience working in a first or second line support role, ideally within a broadcast or production setting.
- Experience providing support for desktop platforms, including Windows 10.
- Proficiency with Office 365 administration and full Office Suite.
- Proficiency with Microsoft Active Directory.
- Ivanti & Intune administration.
- Experience in troubleshooting software and hardware faults.
- Problem‑solving skills and the ability to work under pressure.
- Confidence in communicating with people and understanding their IT concerns.
- IT Service Management tool knowledge.
- Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem‑solving.
- Flexible and able to adapt to changes to the work schedule when required.
- Detail‑oriented, deadline‑driven, self‑directed, and organised.
- Be confident in being able to speak to all levels of the business.
- ITIL Qualification is desired but not required.
- Previous experience working in a shift‑based role supporting media organisations or similar is desired but not required.
The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish.
We believe in the potential of everyone and open our doors to those who share those values.
All appointments will be made based on merit; we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.
Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm.
For further information, please see our safeguarding policy and safer recruitment guidance.
Contact
#J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Premier League values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Premier League might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Premier League!
✨Direct Apply to The Premier League
Let's not forget to apply directly through the The Premier League website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Premier League.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Premier League. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Premier League
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
