IT Service Desk Technician

Premier League Studio’s IT team are looking for Service Desk Technicians to join a newly established IT support function. The role ensures IT support needs are met, and staff maintain technological efficiency. Ideal candidates have strong IT skills and service experience.

The Role

• Work with the Service Desk Supervisors to improve the Service Desk function.
• Relationship management with external suppliers.
• Office 365 administration.
• User account and domain management.
• Maintaining the Software and Hardware inventories.
• Broadcast & Corporate Systems issues ticket management and escalation.
• Management and support of onsite Audio-Visual equipment.
• Producing and improving the corporate & broadcast IT Knowledge Base.
• Maintaining assets in CMDB system.
• Work on existing processes and procedures for the department.

Requirements

• Proven experience working in a first or second line support role, ideally within a broadcast or production setting.
• Experience providing support for desktop platforms, including Windows 10.
• Proficiency with Office 365 administration and full Office Suite.
• Proficiency with Microsoft Active Directory.
• Ivanti & Intune administration.
• Experience in troubleshooting software and hardware faults.
• Problem-solving skills and the ability to work under pressure.
• Confidence in communicating with people and understanding their IT concerns.
• IT Service Management tool knowledge.
• Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem-solving.
• Flexible and able to adapt to changes to the work schedule when required.
• Detail-oriented, deadline-driven, self-directed, and organised.
• Be confident in being able to speak to all levels of the business.
• ITIL Qualification is desired but not required.
• Previous experience working in a shift-based role supporting media organisations or similar is desired but not required.

To apply please visit our careers page and apply with your CV and a cover letter. The closing date for applications is 5 February 2026.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact recruitment@premierleague.com.