A Care Navigator acts as the primary frontline contact for patients, managing appointments, inquiries, and actively signposting individuals to the most appropriate healthcare professional or service within the practice or wider community. Job Summary / Role Overview
- First Point of Contact: Welcome patients and visitors in person, via telephone, or through digital/online consultation platforms with a professional, calm, and welcoming demeanor.
- Active Signposting & Triage Support: Conduct non-clinical assessments of patient needs to direct them efficiently to the right resource (such as GPs, practice nurses, clinical pharmacists, mental health practitioners, social prescribers, or local community services).
- Appointment & Workflow Management: Book, amend, and cancel appointments, handle prescription requests, and manage day-to-day administrative tasks using clinical systems.
- Communication & Collaboration: Act as a central communication link between patients, the multidisciplinary clinical team, hospitals, and external health agencies.
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Care Navigator (Receptionist) in Merthyr Tydfil employer: The Practice
At Sylvia's, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where mental health is prioritised alongside patient care. Our team enjoys generous benefits including funded CPD, a contributory pension scheme, and exclusive discounts, all while working in a newly refitted practice located in the picturesque Barry, South Wales, close to vibrant Cardiff and stunning natural landscapes. With a focus on employee wellbeing and professional growth, we ensure our staff have the resources and time they need to thrive both personally and professionally.
