At a Glance
- Tasks: Support design, build, and installation of highways projects while ensuring top-notch customer service.
- Company: Join Jenoptik, a leader in innovative technology solutions.
- Benefits: Competitive salary, travel opportunities, and a chance to work on exciting projects.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
- Why this job: Make a real impact in the field while developing your technical skills.
- Qualifications: Strong communication skills and a methodical approach are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Home / Site Based - Farnborough 30 mile radius.
The Field Engineer will work within the Operations department, reporting to a Field Operations Manager. The role will predominantly support the design, build and installation of new permanent and temporary highways projects. There will also be a requirement to complete maintenance tasks on those projects that are within their warranty and maintenance periods.
The Field Engineer will be required to gain a strong technical knowledge of the Jenoptik supplied product range, while maintaining a strong customer focus. The role will be split between working on customer sites and will require some UK wide travel, occasional staying away and working unsociable hours.
About You:
The ideal candidate should have excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients’ needs. Candidates will be required to successfully obtain security clearance.
Core Responsibilities:
- Under the guidance of the Field Operations Manager, support the design, configuration, and installation of new projects.
- Provide pre-technical support to sales, activities could include site surveys, solution design, customer meetings, job costing, and negotiations with third parties.
- Completing installation of equipment on site, or where applicable supervising the sub-contractors while they undertake those installation tasks.
- Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service.
- Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress.
- Ensure that assets are registered on the system and that asset status is correctly reported within the service management system.
- Ensure that faults are correctly recorded against assets.
- Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR’s) are completed within the service management system.
- Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik.
- Compliance with company policies and procedures and follow the procedures as defined within the companies Quality Management System (QEMS) i.e., returns, stock management, incident reporting and updates, system calibrations, and risk assessments.
- Supervision of third-party contractors on-site.
- Return of faulty equipment service.
- Liaising with product engineering to feed back any fault, product enhancements, and design concerns to engineering.
- Action work tasks via service management tool.
- Recording of working time within the timesheet system.
- Documentation of site surveys.
- Production and review of technical specifications.
- Production of calibration certificates and site-specific data files.
- Successful security clearance and vetting is mandatory for this role.
Desired skills and experience:
- Planning and Organisation [Essential].
- Methodical work-based approach [Essential].
- Proven track record of establishing good working relationships with customers and other professionals [Essential].
- Good understanding of Health and Safety and its application to Highways environments [Essential].
- Some experience of camera-based Speed enforcement solutions and ANPR technologies [Desirable].
- Sound understanding of TCP/IP networking technologies including 3G/4G, wireless, routing, and fibre optics. [Desirable].
- IT literate with knowledge of PC configuration and communications [Desirable].
- Experience of a range of Windows OS and Linux [Desirable].
- Good understanding of Construction design management (CDM) [Desirable].
- A good working knowledge within the Highways environment [Desirable].
- Experience in preparing documentation [Essential].
- Good Microsoft Office skills [Essential].
- Awareness of Quality Management Systems and ISO9001 [Essential].
Note: the post holder may also be asked to support and undertake other related duties not listed in this Job Description from time to time according to the needs of the business.
Contact: Name: Sarah Overman E-mail: sarah.overman@jenoptik.com
Field Service Specialist in Farnborough employer: The Power of Light
At Jenoptik, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our Field Service Specialists enjoy a blend of home and site-based work within the vibrant Farnborough area, with opportunities for professional growth through hands-on experience in cutting-edge highway projects. We prioritise quality customer service and provide our team members with the tools and support they need to excel, ensuring a rewarding career path in a company that values dedication and technical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Specialist in Farnborough
✨Tip Number 1
Get to know the company inside out! Research Jenoptik's projects and values so you can chat about them during your interview. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role, especially your customer service experience and technical knowledge.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Field Service Specialist in Farnborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Specialist role. Highlight relevant experience, especially in technical support and customer service, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed projects or resolved customer issues in the past.
Show Off Your Communication Skills:Since excellent communication is crucial, make sure your application reflects this. Use clear and concise language, and don’t hesitate to showcase any experience you have in liaising with clients or stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Power of Light
✨Know Your Stuff
Make sure you have a solid understanding of the Jenoptik product range and the technical aspects related to the role. Brush up on your knowledge of camera-based speed enforcement solutions and TCP/IP networking technologies, as these could come up during the interview.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would communicate with stakeholders or customers, so think of examples where you've done this successfully.
✨Demonstrate Your Customer Focus
Prepare to discuss how you've previously prioritised customer service in your work. Think of specific instances where you went above and beyond to meet a client's needs, as this will show that you align with the company's values.
✨Be Ready for Practical Scenarios
Expect to face situational questions that assess your problem-solving skills and ability to manage multiple tasks under tight deadlines. Consider scenarios from your past experiences where you had to juggle responsibilities or troubleshoot issues effectively.
