At a Glance
- Tasks: Support design, build, and installation of highways projects while ensuring top-notch customer service.
- Company: Join Jenoptik, a leader in innovative technology solutions.
- Benefits: Competitive salary, travel opportunities, and a chance to work on exciting projects.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
- Why this job: Make a real impact in the field while developing your technical skills.
- Qualifications: Strong communication skills and a methodical approach are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Home / Site Based - Farnborough 30 mile radius.
The Field Engineer will work within the Operations department, reporting to a Field Operations Manager. The role will predominantly support the design, build and installation of new permanent and temporary highways projects. There will also be a requirement to complete maintenance tasks on those projects that are within their warranty and maintenance periods.
The Field Engineer will be required to gain a strong technical knowledge of the Jenoptik supplied product range, while maintaining a strong customer focus. The role will be split between working on customer sites and will require some UK wide travel, occasional staying away and working unsociable hours.
About You:
The ideal candidate should have excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients’ needs. Candidates will be required to successfully obtain security clearance.
Core Responsibilities:
- Under the guidance of the Field Operations Manager, support the design, configuration, and installation of new projects.
- Provide pre-technical support to sales, activities could include site surveys, solution design, customer meetings, job costing, and negotiations with third parties.
- Completing installation of equipment on site, or where applicable supervising the sub-contractors while they undertake those installation tasks.
- Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service.
- Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress.
- Ensure that assets are registered on the system and that asset status is correctly reported within the service management system.
- Ensure that faults are correctly recorded against assets.
- Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR’s) are completed within the service management system.
- Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik.
- Compliance with company policies and procedures and follow the procedures as defined within the companies Quality Management System (QEMS) i.e., returns, stock management, incident reporting and updates, system calibrations, and risk assessments.
- Supervision of third-party contractors on-site.
- Return of faulty equipment service.
- Liaising with product engineering to feed back any fault, product enhancements, and design concerns to engineering.
- Action work tasks via service management tool.
- Recording of working time within the timesheet system.
- Documentation of site surveys.
- Production and review of technical specifications.
- Production of calibration certificates and site-specific data files.
- Successful security clearance and vetting is mandatory for this role.
Desired skills and experience:
- Planning and Organisation [Essential].
- Methodical work-based approach [Essential].
- Proven track record of establishing good working relationships with customers and other professionals [Essential].
- Good understanding of Health and Safety and its application to Highways environments [Essential].
- Some experience of camera-based Speed enforcement solutions and ANPR technologies [Desirable].
- Sound understanding of TCP/IP networking technologies including 3G/4G, wireless, routing, and fibre optics. [Desirable].
- IT literate with knowledge of PC configuration and communications [Desirable].
- Experience of a range of Windows OS and Linux [Desirable].
- Good understanding of Construction design management (CDM) [Desirable].
- A good working knowledge within the Highways environment [Desirable].
- Experience in preparing documentation [Essential].
- Good Microsoft Office skills [Essential].
- Awareness of Quality Management Systems and ISO9001 [Essential].
Note: the post holder may also be asked to support and undertake other related duties not listed in this Job Description from time to time according to the needs of the business.
Contact: Name: Sarah Overman E-mail: sarah.overman@jenoptik.com
Field Service Specialist in Farnborough employer: The Power of Light
At Jenoptik, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our Field Service Specialists enjoy a blend of home and site-based work within the vibrant Farnborough area, with opportunities for professional growth through hands-on experience in cutting-edge highway projects. We prioritise quality customer service and provide our team members with the tools and support they need to excel, ensuring a rewarding career path in a company that values dedication and technical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Specialist in Farnborough
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like The Power of Light, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Field Service Specialist at The Power of Light.
We think you need these skills to ace Field Service Specialist in Farnborough
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at The Power of Light
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
