At a Glance
- Tasks: Support design, build, and installation of highways projects while ensuring quality customer service.
- Company: Join Jenoptik, a leader in innovative technology solutions.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Make a real impact in the highways sector with hands-on experience.
- Qualifications: Strong communication skills and a methodical approach are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Home / Site Based - Farnborough 30 mile radius.
The Field Engineer will work within the Operations department, reporting to a Field Operations Manager. The role will predominantly support the design, build and installation of new permanent and temporary highways projects. There will also be a requirement to complete maintenance tasks on those projects that are within their warranty and maintenance periods.
The Field Engineer will be required to gain a strong technical knowledge of the Jenoptik supplied product range, while maintaining a strong customer focus. The role will be split between working on customer sites and will require some UK wide travel, occasional staying away and working unsociable hours.
About You:
The ideal candidate should have excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients’ needs. Candidates will be required to successfully obtain security clearance.
Core Responsibilities:
- Under the guidance of the Field Operations Manager, support the design, configuration, and installation of new projects.
- Provide pre-technical support to sales, activities could include site surveys, solution design, customer meetings, job costing, and negotiations with third parties.
- Completing installation of equipment on site, or where applicable supervising the sub-contractors while they undertake those installation tasks.
- Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service.
- Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress.
- Ensure that assets are registered on the system and that asset status is correctly reported within the service management system.
- Ensure that faults are correctly recorded against assets.
- Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR’s) are completed within the service management system.
- Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik.
- Compliance with company policies and procedures and follow the procedures as defined within the companies Quality Management System (QEMS) i.e., returns, stock management, incident reporting and updates, system calibrations, and risk assessments.
- Supervision of third-party contractors on-site.
- Return of faulty equipment service.
- Liaising with product engineering to feed back any fault, product enhancements, and design concerns to engineering.
- Action work tasks via service management tool.
- Recording of working time within the timesheet system.
- Documentation of site surveys.
- Production and review of technical specifications.
- Production of calibration certificates and site-specific data files.
- Successful security clearance and vetting is mandatory for this role.
Desired skills and experience:
- Planning and Organisation [Essential].
- Methodical work-based approach [Essential].
- Proven track record of establishing good working relationships with customers and other professionals [Essential].
- Good understanding of Health and Safety and its application to Highways environments [Essential].
- Some experience of camera-based Speed enforcement solutions and ANPR technologies [Desirable].
- Sound understanding of TCP/IP networking technologies including 3G/4G, wireless, routing, and fibre optics. [Desirable].
- IT literate with knowledge of PC configuration and communications [Desirable].
- Experience of a range of Windows OS and Linux [Desirable].
- Good understanding of Construction design management (CDM) [Desirable].
- A good working knowledge within the Highways environment [Desirable].
- Experience in preparing documentation [Essential].
- Good Microsoft Office skills [Essential].
- Awareness of Quality Management Systems and ISO9001 [Essential].
Note: the post holder may also be asked to support and undertake other related duties not listed in this Job Description from time to time according to the needs of the business.
Contact:
Name: Sarah Overman
E-mail: sarah.overman@jenoptik.com
Field Engineer in Farnborough employer: The Power of Light
At Jenoptik, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our Field Engineers enjoy a blend of home and site-based work within a supportive team culture, with ample opportunities for professional growth and development in the exciting field of highways projects. With a strong commitment to quality customer service and employee well-being, we provide our team members with the tools and resources they need to succeed while making a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer in Farnborough
✨Tip Number 1
Get to know the company inside out! Research Jenoptik's projects, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical communication skills. As a Field Engineer, you'll need to explain complex ideas clearly. Try explaining a technical concept to a friend or family member who isn't in the field to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Jenoptik.
We think you need these skills to ace Field Engineer in Farnborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Engineer role. Highlight relevant experience, especially in highways projects and technical skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your documents well. We want to see how you can communicate technical matters effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at The Power of Light
✨Know Your Stuff
Make sure you have a solid understanding of the technical aspects related to the role. Brush up on camera-based speed enforcement solutions and ANPR technologies, as well as TCP/IP networking. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and stakeholders, practice explaining technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated complex information in the past.
✨Demonstrate Your Customer Focus
Prepare to discuss how you've prioritised customer service in previous roles. Think of specific instances where you went above and beyond to meet a client's needs or resolve an issue. This will highlight your dedication to quality service, which is crucial for this job.
✨Be Ready for Practical Scenarios
Expect some situational questions that test your problem-solving skills. For instance, how would you handle a situation where a project is falling behind schedule? Having a structured approach to managing tasks and prioritising effectively will impress your interviewers.
