At a Glance
- Tasks: Welcome guests, manage bookings, and support the restaurant team in a vibrant environment.
- Company: Join an award-winning hospitality group known for its cosy pubs and brasseries.
- Benefits: Enjoy flexible hours, discounts, and bespoke training with career progression opportunities.
- Other info: Join a growing team with over 40 locations and plans for expansion.
- Why this job: Be at the heart of guest experiences and make every day unique and exciting.
- Qualifications: Previous reception or front-of-house experience with great interpersonal skills.
The predicted salary is between 12 - 15 £ per hour.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Rooms Reception Host. This is not your typical sit-down reception role. No two days are the same. It’s a fast-paced, hands-on position where you’ll be at the heart of the guest experience, whether welcoming guests to their rooms, supporting the restaurant team, or ensuring every detail is perfect before arrival.
We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
The Ideal Candidate:
- Has previous reception, hotel, or front-of-house experience, face-to-face interaction with great interpersonal skills and provide an exceptional guest experience
- Be able to handle and manage the day-to-day operations of the reception, check-ins and check-outs, maintain and manage bookings, enquiries across rooms and the restaurant
- Ability to be flexible and maintain high standards across the front-of-house service, and assist in the restaurant when needed
- Coordinate with other departments, including cleaning, housekeeping, kitchen staff, etc. for care of the premises and guests.
- Previous administrative experience in booking and PMS (Guestline/Rezlynx, Zonal, Google Workspace, OTA Extranets) systems is advantageous
Heartwood Collection is a multi-award-winning hospitality group: Sunday Times Best Places to Work winner 2024, Double winner at the Publican Awards 2024 Best Pub Brand/ Concept at the Publican Awards 2025. At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.
Host/Hostess in Romsey employer: The Potters Heron, Ampfield
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture where no two days are the same. With bespoke training through our Stepping Stones programme, generous employee benefits including instant pay access and discounts at our venues, and a commitment to career progression as we expand, joining our team means becoming part of a warm community dedicated to delivering outstanding guest experiences.
Contact Details:
The Potters Heron, Ampfield Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Host/Hostess in Romsey
✨Tip Number 1
Get to know the company culture! Before your interview, check out Heartwood Collection's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Rooms Reception Host, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Be ready to showcase your flexibility! In a fast-paced environment like Heartwood, things can change quickly. Prepare examples of how you've adapted to unexpected situations in previous roles to demonstrate your ability to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your relevant experience and enthusiasm for the role, and don’t forget to mention why you want to be part of the Heartwood family!
We think you need these skills to ace Host/Hostess in Romsey
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the role and ready to bring your vibrant personality to our team.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in reception or front-of-house roles. We love seeing how your past experiences can contribute to creating exceptional guest experiences at Heartwood Collection.
Be Personable:In your cover letter, don’t be afraid to show a bit of your character! We’re looking for individuals who can connect with guests, so share a story or two that showcases your interpersonal skills and ability to handle busy situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at The Potters Heron, Ampfield
✨Know the Company Inside Out
Before your interview, take some time to research Heartwood Collection. Familiarise yourself with their values, the different venues they operate, and their approach to guest experience. This will not only show your enthusiasm but also help you tailor your answers to align with their ethos.
✨Show Off Your Interpersonal Skills
As a Rooms Reception Host, you'll be interacting with guests constantly. During the interview, demonstrate your communication skills and ability to connect with people. Share examples from your past experiences where you’ve gone above and beyond to ensure a great guest experience.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a busy reception or dealing with a guest complaint. Prepare by thinking of relevant scenarios from your previous roles and how you successfully navigated them. This will showcase your problem-solving abilities.
✨Highlight Your Flexibility and Team Spirit
This role requires adaptability and teamwork. Be prepared to discuss times when you've had to step outside your usual responsibilities or collaborate with others to achieve a common goal. Emphasising your willingness to support the restaurant team and other departments will resonate well with the interviewers.
