At a Glance
- Tasks: Ensure guest safety and smooth operations during the night while maintaining cleanliness.
- Company: Join Heartwood Collection, a growing hospitality brand with over 40 locations.
- Benefits: Competitive pay, instant access to earnings, discounts, and referral bonuses.
- Other info: Exciting growth opportunities as we expand to over 60 locations by 2027.
- Why this job: Be part of a vibrant team and make a real difference in guest experiences.
- Qualifications: 1-2 years of experience in hospitality and a keen eye for detail.
The predicted salary is between 29500 - 29500 £ per year.
Hourly rate of £14.25 per hour
Flexi Contract
At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Porter. As a Night Porter at Heartwood Collection, you'll assist in the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be key in delivering exceptional guest care and ensuring that health and safety standards are met. You will also be responsible for the cleanliness of the public areas.
Key Responsibilities:
- Assist the Night Manager in ensuring guest safety and smooth overnight operations.
- Perform cleaning duties and maintain property standards.
- Handle late check-ins, early check-outs, and reservation checks.
- Support night audits, including fire, health & safety, and security checks.
- Prepare for breakfast service and provide shift handovers.
- Follow emergency procedures, including fire evacuations.
What we offer:
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re responsible, reliable, and have a keen eye for details.
- Well-organised and able to learn systems and audits for overnight.
- Have the ability to work alone when night managers are off.
- 1-2 years of experience as a Night Porter/Auditor in a hotel or hospitality setting.
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Please note, we cannot take applications from overseas or those that require sponsorship.
Night Porter employer: The Potters Heron, Ampfield
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a supportive and vibrant work culture that values each team member's contribution. With competitive pay, flexible contracts, and a commitment to employee growth through numerous progression opportunities, we ensure our Night Porters are well-equipped to thrive in their roles. Join us in a dynamic environment where your efforts directly enhance guest experiences, all while enjoying fantastic benefits like discounts, recognition programmes, and access to wellness resources.
Contact Details:
The Potters Heron, Ampfield Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings; visit local hotels and inns, including Heartwood Collection, and ask if they’re hiring. Sometimes, showing up in person can make a lasting impression.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest care and safety standards. We want to see your attention to detail and how you handle various situations, so be ready to share examples from your past experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities at Heartwood Collection right there, making it super easy for you to stay updated.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Attention to Detail:As a Night Porter, being meticulous is key! Make sure your application highlights your attention to detail. Use specific examples from your past experience that demonstrate how you’ve maintained high standards in cleanliness and guest care.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Night Porter role at Heartwood Collection. Mention how your skills align with the responsibilities listed in the job description, like handling late check-ins or performing safety checks.
Be Clear and Concise:When writing your application, keep it clear and concise. We want to see your personality shine through, but also appreciate straightforwardness. Avoid fluff and get straight to the point about why you’re the perfect fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at The Potters Heron, Ampfield
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Porter. Familiarise yourself with tasks like handling late check-ins and performing health and safety checks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
As a Night Porter, being meticulous is key. Prepare examples from your past experience where your attention to detail made a difference. Whether it was ensuring cleanliness or following emergency procedures, these anecdotes will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like a late check-in or a fire evacuation. Think through your responses ahead of time, focusing on your problem-solving skills and ability to remain calm under pressure. This will show that you're ready for the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
