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- Tasks: Deliver engaging training sessions for all staff levels and maintain training materials.
- Company: Join a dynamic team in a large multi-department business focused on growth and development.
- Benefits: Enjoy opportunities for professional growth, flexible working arrangements, and a supportive team culture.
- Why this job: Make a real impact by shaping the skills of your colleagues and enhancing business performance.
- Qualifications: 2+ years in a training role, strong communication skills, and proficiency in e-learning tools required.
- Other info: Be part of a forward-thinking company that values continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
What are we looking for in our Trainers?
- Deliver training to all areas of the business from New Hire entrants up to Management level.
- Maintain and update the training tracking system ensuring it is used to its full potential to the benefit of the business (currently using Moodle).
- Maintain and update PLSC specific training modules and material, ensuring that the content of the Induction/ New Hire Program and all other training modules is relevant and accurate in line with business process changes and client requirements.
- Design and deliver new and revised product and application specific training in relation to Business needs, Operational and Procedural changes and Annual Legislation Refreshers.
- Support areas of Training and Development by contributing ideas and suggestions for ongoing improvement in line with business goals.
- Create and distribute Training Communications to staff on changes and new practices using Moodle functionality.
- Update New Hire and existing staff training records in line with Quality Compliance.
- Evaluate training sessions and discuss areas for continuous self-improvement with the Management Team.
Experience Required
- Experience in a training role for a minimum of 2 years.
- Worked in a Contact Centre or Large multi–Department Business.
- Understanding of effective teaching methodologies and tools.
- Willingness to keep abreast of new training techniques.
- The ability to use data and feedback and turn into actions for continuous development of training.
- The ability to build solid stakeholder relationships across the business.
- Present information to the Senior Leadership team on a regular basis to inform on training progress, including Induction and ongoing training.
- Proficient in MS Office (esp. Powerpoint); e-learning software is a must.
- Phenomenal communication, presentation and public speaking skills.
- Organizationaland time management abilities.
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Trainer at Newcastle employer: The Post At Mint Hill Llc
Contact Detail:
The Post At Mint Hill Llc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer at Newcastle
✨Tip Number 1
Familiarise yourself with Moodle, as it's the training tracking system we use. Understanding its functionalities will not only help you in your role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your presentation skills! Since you'll be presenting to the Senior Leadership team, practice delivering clear and engaging training sessions. This will demonstrate your confidence and ability to communicate effectively.
✨Tip Number 3
Network with current trainers or professionals in similar roles. They can provide insights into our training culture and expectations, which can give you an edge during discussions or interviews.
✨Tip Number 4
Stay updated on the latest training methodologies and tools. Showing us that you're committed to continuous learning will highlight your dedication to improving training processes and adapting to new challenges.
We think you need these skills to ace Trainer at Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training roles, especially in contact centres or large multi-department businesses. Emphasise your understanding of effective teaching methodologies and any specific tools you've used.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and development. Mention specific examples of how you've contributed to training improvements in previous roles and how you can bring that expertise to the Trainer position.
Showcase Communication Skills: Since phenomenal communication and presentation skills are crucial for this role, consider including a brief section in your application that outlines your experience presenting to senior leadership or conducting training sessions.
Highlight Continuous Improvement: Discuss your approach to evaluating training sessions and how you've used feedback to enhance training programmes. This will demonstrate your commitment to continuous self-improvement and alignment with business goals.
How to prepare for a job interview at The Post At Mint Hill Llc
✨Showcase Your Training Experience
Be prepared to discuss your previous training roles in detail. Highlight specific examples of how you've delivered training, maintained training materials, and adapted content based on feedback or business needs.
✨Familiarise Yourself with Moodle
Since the company uses Moodle for training tracking, it’s essential to demonstrate your proficiency with this platform. If you have experience with similar e-learning software, be ready to explain how you can quickly adapt to Moodle.
✨Emphasise Communication Skills
As a Trainer, strong communication skills are vital. Prepare to showcase your public speaking abilities and provide examples of how you've effectively communicated training content to diverse audiences.
✨Discuss Continuous Improvement
The role requires a focus on ongoing improvement. Be ready to share ideas or suggestions you've implemented in past roles that led to enhanced training outcomes, demonstrating your proactive approach to development.
