Patient Access Manager

Overview

Patient Access Manager, Great Portland Street. Full time 37.5 hours, Monday-Friday. Permanent.

We’re looking for a Patient Access Manager to join our Patient Access team based at The Portland Hospital. This is your opportunity to become a vital part of the UK’s largest private healthcare provider by joining our Patient Access department. You will play a vital role in delivering a high-quality service to our patients.

What You’ll Do

• Facilitate the patient access experience by providing a world class service to our patients through a seamless patient journey and a high level of customer care at all times.
• Overall management & responsibility for Facility Revenue Cycle ensuring maximum revenue capture.
• Recruit, appraise and develop the Patient Access Leaders within each team.
• Develop and implement, with the GPAM and Facility Senior Management Team (SMT), the Patient Access Facility strategy in line with the direction of HCA Healthcare UK business plan.
• Ensure compliance with statutory and regulatory procedures in accordance with registering authorities, policies and guidelines, including internal and external financial audit requirements.
• Continually maintain knowledge and adherence of all Hospital procedures and policies related to Patient Access and effectively communicate changes to the teams.
• Build, maintain and develop effective working relationships with all service users.
• Monitor, control and manage expenditure and participate in the preparation of the department annual budget.

What You\’ll Bring

• Management experience, ideally in healthcare.
• Experience in an administration role in a healthcare setting.
• Excellent communication and customer service skills.
• Strong IT skills – Excel, Word, Microsoft Office.
• Problem solving ability including patient and consultant complaints.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we offer opportunities for career progression through internal and external courses, as well as working conditions that prioritise mental and physical wellbeing.

Benefits

• 25 days holiday each year (plus bank holidays) increasing with service; option to buy or sell leave.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits.
• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients and each other. Our Mission is simple: Above all else we’re committed to the care and improvement of human life. We live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual.
• Kindness and compassion: We treat people with kindness and compassion.
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.

Reasonable adjustments

We believe everyone should feel comfortable bringing their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements and offer reasonable adjustments throughout the recruitment process and in the workplace to those who need them.