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- Tasks: Welcome patients and ensure a smooth journey through our healthcare services.
- Company: Join HCA UK, a leading private healthcare provider with a supportive culture.
- Benefits: Enjoy 25 days holiday, competitive salary, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on mental and physical wellbeing.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in customer-facing roles, strong communication, and empathy are key.
The predicted salary is between 28860 - 28860 £ per year.
London: The Portland Hospital. Full time: 37.5 hours per week. Working long days (3 & 4 shifts per week dependent on rota). Unit is open 8–8, Monday to Sunday. Salary: £28,860.00.
We’re looking for a Patient Access Officer to join our Patient Access team based at The Portland Hospital. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer-facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience.
What You’ll Do
- Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
- Engage with patients throughout their journey, addressing queries, providing clear communication, and maintaining a welcoming environment.
- Respond promptly to any patient or third-party requests, demonstrating empathy and understanding in every interaction.
- Maintain accurate and up-to-date information on the hospital database during the patient journey.
- Formally pre-register or register all patients onto HCA databases.
- Ensure all relevant patient documents are signed and scanned to the patient accounts.
- Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
- Coordinate and facilitate all patient bookings where applicable.
What You’ll Bring
- Previous administrative experience in a client/customer-facing role (candidates with retail or hospitality backgrounds are encouraged to apply).
- Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.
- Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.
- Ability to remain calm and professional under pressure while managing multiple tasks.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested in the latest treatments, technology, techniques, medication and facilities. As part of a large multisite, established healthcare group we offer opportunities for career progression through internal and external courses, as well as working conditions that prioritise both mental and physical wellbeing.
Benefits
As a Patient Access Officer, you’ll be eligible for: 25 days holiday each year (plus...
Patient Access Officer in London employer: The Portland Hospital for Women and Children
Contact Detail:
The Portland Hospital for Women and Children Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Officer in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the healthcare sector. A personal recommendation can make all the difference when you're applying for roles like Patient Access Officer.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. Focus on showcasing your customer service experience and how you can bring a positive attitude to the role.
✨Tip Number 3
Dress the part! First impressions matter, especially in a patient-facing role. Make sure you look professional and approachable when you go for interviews or meet potential employers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team at The Portland Hospital.
We think you need these skills to ace Patient Access Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Patient Access Officer role. Highlight any customer-facing roles you've had, especially in retail or hospitality, as these will resonate with us.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your interpersonal skills can contribute to delivering a 5-star patient experience at The Portland Hospital.
Showcase Your Communication Skills: In your application, demonstrate your strong communication abilities. We want to see how you can engage with patients and handle queries effectively, so include examples of how you've done this in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at The Portland Hospital for Women and Children
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Access Officer. Familiarise yourself with the key tasks like greeting patients, managing bookings, and maintaining accurate records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on interpersonal skills, prepare examples from your past experiences in customer-facing roles. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your ability to provide a 5-star patient experience.
✨Practice Empathy and Communication
During the interview, focus on how you communicate and connect with others. Practice responding to hypothetical patient scenarios with empathy and clarity. This will show that you can handle sensitive situations and maintain a professional demeanour under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, patient care philosophy, or opportunities for career progression. This not only shows your interest in the role but also helps you gauge if the workplace aligns with your values and career goals.