Wellbeing Counsellor

Various shift patterns from part-time to full-time. Hybrid or office based position.

Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview: Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients - hours can be counted towards BACP accreditation.

Day to Day Responsibilities:

• Providing an efficient and effective telephone counselling service to all callers.
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.
• Providing 'In the moment support' to callers, adopting a Solution Focused approach and achieving a one call resolution.

Essential Skills and Competencies:

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
• 12 months post qualification experience.
• Registered member of the BACP or equivalent (or COP booked).
• Relevant telephone experience.
• High level of computer literacy (MS Office, Word, Excel and PowerPoint).
• High level of organisational ability; ability to work to tight deadlines and targets.
• Good communication and customer service skills.

Desirable Skills and Competencies:

• Accredited with the BACP or eligible for the accreditation process.
• EAP experience.
• Experience of working within a target driven environment.

Employee Benefits:

• BACP (or equivalent) membership and accreditation paid for.
• BACP CBD Hub.
• Up to £70 per month for supervision.
• Monthly incentives such as weekends away!
• 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service.
• Day off on your birthday.
• Cash plan for you (and your children, if any).
• Contractual sick pay.
• Private medical insurance after 5 years' service.
• Pension Plan and Life Insurance.
• Pension plan contributions increase after 5- and 7-years' service.
• Holiday season bonus after 3 years' service.
• Profit share scheme.
• Season ticket loan scheme after 6 months and successful completion of probationary period.
• Cycle to work scheme after 6 months and successful completion of probationary period.
• Access to Employee Assistance Programme.
• Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
• Company incentives, access to discount schemes.
• Discounted glasses/contact lenses prescription.