Sales Coordinator

Sales Coordinator

Coulsdon Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage customer quotes and orders via phone and email, ensuring accuracy and efficiency.
  • Company: Join a growing company with a supportive team culture in Coulsdon.
  • Benefits: Enjoy 25 days annual leave, bank holidays off, and an annual profit share bonus.
  • Why this job: Perfect for those who love customer service and want to grow in a friendly environment.
  • Qualifications: Experience in order processing, customer service, and attention to detail is essential.
  • Other info: No weekend work; Monday to Friday schedule for a great work-life balance.

The predicted salary is between 30000 - 42000 £ per year.

Portfolio are proud to represent our client in their search for a Sales Coordinator. Due to growth of the company and internal promotions, we have 2 vacancies within the small, supportive and friendly team. Based in Coulsdon, close to public transport links this role can offer excellent development and progression for the right candidate. We are looking for an experienced order processor, who has excellent attention to detail and understands the impact errors in the ordering process can have for customers. You will have amazing customer service as you will be dealing with customer queries, giving updates and checking details. This is a phone based role but you will also monitor the inbox and respond to any emails. In return you will get 25 days annual leave, plus the bank holidays off, Monday to Friday working – no weekends! You will also recieve an annual profit share bonus as the company believes in celebrating success. If you have worked with product codes, order processing, data input and customer service in a fast-paced environment, please apply today and we\’ll be in touch! Role overview A crucial role in the operation of the business, recording and managing customers quotes and orders via email and telephone. Tasked with ensuring that each quote/order is processed efficiently and accurately, from initial query through to delivery. An important part of this role is taking pride in delivering excellence in customer experience, going that extra mile for our customers each time. The aim is to ensure that our standards never slip and therefore you must maintain a positive attitude and answer customers questions to your best ability. Day to Day responsbilities * Processing quotes and orders (including web) through multiple channels in an efficient and effective manner. * Upsell/Cross Selling * Tender Quote input support * BSO – Calls Offs inputting * Identify opportunities to pass onto the IAM/BD Teams. * Proactive escalation of issues * Managing customers\’ expectations and building relationships * Call handling to meet our SLA * Quote follow up * Inbox supervising * Contacting customers for any queries on quotes/orders * Ensure accuracy of all queries * Adhere to company policy and procedures * Assist other areas of sales as required * Ensure to hand over any tasks which are \”after sales\” query 49999LF INDLON

Sales Coordinator employer: The Portfolio Group

At Portfolio, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment in Coulsdon. With a focus on employee development and progression, our Sales Coordinator role provides the opportunity to thrive in a fast-paced setting while enjoying generous benefits such as 25 days of annual leave, bank holidays off, and an annual profit share bonus. Join us to be part of a team that values customer service excellence and celebrates success together.
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Contact Detail:

The Portfolio Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Sales Coordinator

✨Tip Number 1

Familiarise yourself with the company's products and services. Understanding what you will be selling can give you an edge during interviews, as it shows your commitment and enthusiasm for the role.

✨Tip Number 2

Practice your customer service skills. Since this role involves handling customer queries, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.

✨Tip Number 3

Research common order processing software and tools. Being familiar with these systems can demonstrate your readiness to hit the ground running and reduce the learning curve once you start.

✨Tip Number 4

Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.

We think you need these skills to ace Sales Coordinator

Order Processing
Attention to Detail
Customer Service Excellence
Effective Communication Skills
Data Input Accuracy
Problem-Solving Skills
Time Management
Relationship Building
Proactive Escalation of Issues
Call Handling
Sales Support
Upselling and Cross-Selling Techniques
Email Management
Adaptability in a Fast-Paced Environment

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in order processing, customer service, and attention to detail. Use specific examples that demonstrate your ability to handle customer queries and manage orders efficiently.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Sales Coordinator role. Mention your understanding of the importance of accuracy in order processing and how you can contribute to maintaining high customer service standards.

Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and the ability to work in a fast-paced environment. These are crucial for managing customer expectations and ensuring smooth order processing.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any errors. Attention to detail is key in this role, and your application should reflect that quality.

How to prepare for a job interview at The Portfolio Group

✨Showcase Your Attention to Detail

As a Sales Coordinator, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulousness prevented errors in order processing or improved customer satisfaction.

✨Demonstrate Customer Service Skills

Since this role involves handling customer queries, highlight your customer service experience. Share stories that illustrate how you went the extra mile to resolve issues or enhance the customer experience.

✨Familiarise Yourself with Order Processing

Brush up on your knowledge of order processing systems and product codes. Being able to speak confidently about these topics will show that you understand the technical aspects of the role and can hit the ground running.

✨Prepare for Scenario-Based Questions

Expect questions that assess how you would handle specific situations, such as managing customer expectations or resolving conflicts. Practising your responses to these scenarios will help you articulate your problem-solving skills effectively.

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