Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Process customer orders and quotes efficiently via phone and email.
- Company: Join a growing company with a supportive team in Coulsdon.
- Benefits: Enjoy 25 days annual leave, bank holidays off, and an annual profit share bonus.
- Why this job: Be part of a friendly team focused on excellent customer service and career progression.
- Qualifications: Experience in order processing, customer service, and attention to detail required.
- Other info: Monday to Friday role with no weekend work!
The predicted salary is between 24000 - 36000 £ per year.
Portfolio are proud to represent our client in their search for a Sales Coordinator. Due to growth of the company and internal promotions, we have 2 vacancies within the small, supportive and friendly team. Based in Coulsdon, close to public transport links this role can offer excellent development and progression for the right candidate. We are looking for an experienced order processor, who has excellent attention to detail and understands the impact errors in the ordering process can have for customers. You will have amazing customer service as you will be dealing with customer queries, giving updates and checking details. This is a phone based role but you will also monitor the inbox and respond to any emails. In return you will get 25 days annual leave, plus the bank holidays off, Monday to Friday working – no weekends! You will also recieve an annual profit share bonus as the company believes in celebrating success. If you have worked with product codes, order processing, data input and customer service in a fast-paced environment, please apply today and we\’ll be in touch! Role overview A crucial role in the operation of the business, recording and managing customers quotes and orders via email and telephone. Tasked with ensuring that each quote/order is processed efficiently and accurately, from initial query through to delivery. An important part of this role is taking pride in delivering excellence in customer experience, going that extra mile for our customers each time. The aim is to ensure that our standards never slip and therefore you must maintain a positive attitude and answer customers questions to your best ability. Day to Day responsbilities * Processing quotes and orders (including web) through multiple channels in an efficient and effective manner. * Upsell/Cross Selling * Tender Quote input support * BSO – Calls Offs inputting * Identify opportunities to pass onto the IAM/BD Teams. * Proactive escalation of issues * Managing customers\’ expectations and building relationships * Call handling to meet our SLA * Quote follow up * Inbox supervising * Contacting customers for any queries on quotes/orders * Ensure accuracy of all queries * Adhere to company policy and procedures * Assist other areas of sales as required * Ensure to hand over any tasks which are \”after sales\” query 49999LF INDLON
Order Processor employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be processing orders for can give you an edge in conversations and help you answer customer queries more effectively.
✨Tip Number 2
Practice your phone communication skills. Since this role is phone-based, being able to communicate clearly and confidently over the phone will be crucial in impressing the hiring team during any interviews.
✨Tip Number 3
Showcase your attention to detail in any interactions you have. Whether it's through mock calls or networking, demonstrating that you understand the importance of accuracy in order processing can set you apart from other candidates.
✨Tip Number 4
Network with current employees or others in similar roles. Engaging with people who are already in the industry can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Order Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in order processing, customer service, and attention to detail. Use specific examples that demonstrate your ability to handle customer queries and manage orders efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the responsibilities outlined in the job description, particularly your ability to maintain accuracy and provide excellent customer service.
Highlight Relevant Skills: In your application, emphasise skills such as data input, communication, and problem-solving. These are crucial for the Order Processor role, so make sure to provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is key in this role, and your application should reflect that quality right from the start.
How to prepare for a job interview at The Portfolio Group
✨Showcase Your Attention to Detail
As an order processor, attention to detail is crucial. Be prepared to discuss specific examples from your past experience where your meticulousness prevented errors or improved customer satisfaction.
✨Demonstrate Customer Service Skills
Since this role involves handling customer queries, highlight your customer service experience. Share stories that illustrate how you went above and beyond to resolve issues or enhance the customer experience.
✨Familiarise Yourself with Order Processing Systems
If you have experience with specific order processing software or systems, mention them during the interview. This shows that you are ready to hit the ground running and can adapt quickly to their processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various situations, such as a customer complaint or a processing error. Practising your responses to these scenarios will help you convey your problem-solving skills effectively.
