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- Tasks: Provide emotional support via digital channels and conduct risk assessments.
- Company: Join a leading health and wellbeing network making a difference in over 15 million lives.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a birthday day off.
- Why this job: Be part of a supportive culture at a Sunday Times 'best places to work' organisation.
- Qualifications: Diploma level 4 in Counselling and 12 months post-qualification experience required.
- Other info: Work on a 24/7 helpline and gain access to training and development funding.
The predicted salary is between 36000 - 60000 £ per year.
Portfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network making a positive difference in over 15 million lives, in their search to add a Night Digital Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector. This is a great opportunity to join the industry leading EAP and Sunday Times 'best places to work' organisation as an Overnight Digital Counsellor.
The Role
You will provide emotional support and guidance via digital mediums, primarily email, video call, live chat and SMS. You will complete risk assessments and work in line with the BACP Ethical Framework - ensuring the highest level of service and support is provided to all service users. You will also work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services, where appropriate.
Day To Day Responsibilities
- To provide an efficient and effective digital counselling service to all service users working in line with clinical governance.
- Effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc.
- Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed.
- Directing service users to the appropriate person and managing expectations at all times, i.e. Legal Department.
- Responding to all web enquiries and tailoring responses to meet individual requirements.
- Providing 'In the moment support' to service users via the Live Chat function and Live Video Calls.
- Acting as a CBT mentor.
What You Bring To The Team
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
- 12 months post qualification experience.
- To be a registered member of the BACP or equivalent.
- High level of computer literacy including telephony and CRM systems.
- Great communication and customer service skills.
- Relevant experience of working with safeguarding concerns and suicidal ideation.
Benefits
- 25 days' holiday, plus bank holidays.
- Day off on your birthday.
- Holidays increase after 2- and 5-years' service.
- Cash plan for you (and your children, if any).
- Contractual sick pay.
- Private medical insurance after 5 years' service.
- Pension Plan and Life Insurance.
- Pension plan contributions increase after 5- and 7-years' service.
- Support with revalidation and CPD.
- Funding support with training and development.
- Holiday season bonus after 3 years' service.
- Profit share scheme.
- Season ticket loan scheme after 6 months and successful completion of probationary period.
- Cycle to work scheme after 6 months and successful completion of probationary period.
- Access to Employee Assistance Programme.
- Company incentives, access to discount schemes.
- Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body).
- Quarterly voucher benefit.
- Support with CDP.
- Funding support with training and development.
Night Digital Counsellor employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Digital Counsellor
✨Tip Number 1
Familiarise yourself with the BACP Ethical Framework, as this is crucial for the role. Understanding the principles and guidelines will not only help you in your day-to-day responsibilities but also demonstrate your commitment to ethical practice during interviews.
✨Tip Number 2
Brush up on your digital communication skills, especially in live chat and video call settings. Practising how to convey empathy and support through these mediums can set you apart from other candidates.
✨Tip Number 3
Gain a solid understanding of common mental health issues and effective triage methods. Being able to quickly assess and direct service users to the appropriate support will showcase your expertise and readiness for the role.
✨Tip Number 4
Network with professionals in the counselling field, particularly those who work in digital environments. Engaging with others can provide insights into best practices and may even lead to valuable referrals or recommendations.
We think you need these skills to ace Night Digital Counsellor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Night Digital Counsellor position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Qualifications: Make sure to emphasise your diploma in counselling, post-qualification experience, and BACP membership. Clearly outline your counselling hours and any specific training related to digital support or crisis management.
Showcase Communication Skills: Since the role involves providing support via digital mediums, demonstrate your strong communication skills in your application. Use clear and concise language, and provide examples of how you've effectively communicated with clients in previous roles.
Personalise Your Application: Address your application to the hiring manager if possible, and include a brief introduction about why you are passionate about mental health and wellbeing. Mention any personal experiences or motivations that drive your interest in this field.
How to prepare for a job interview at The Portfolio Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Night Digital Counsellor. Familiarise yourself with digital counselling methods and the BACP Ethical Framework, as these will be crucial in your role.
✨Showcase Your Experience
Be prepared to discuss your previous counselling experience, especially any work related to safeguarding concerns and suicidal ideation. Highlight specific examples where you've successfully supported individuals in distress.
✨Demonstrate Communication Skills
Since the role involves providing support via various digital mediums, practice articulating your thoughts clearly and empathetically. You might even want to prepare for role-play scenarios to showcase your ability to handle sensitive conversations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to employee assistance programmes and how they support their counsellors. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
