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- Tasks: Provide emotional support and guidance via a 24/7 helpline.
- Company: Join a trusted health network making a difference in over 15 million lives.
- Benefits: Enjoy hybrid working options and career development opportunities.
- Why this job: Be part of an award-winning team dedicated to employee wellbeing.
- Qualifications: Must be a qualified counsellor with a passion for helping others.
- Other info: Hours count towards BACP accreditation, enhancing your professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.
Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.
Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients - hours can be counted towards BACP accreditation.
Day to Day Responsibilities:
- Providing an efficient and effective telephone counselling service to all callers
- Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
- Providing "In the moment support" to callers, adopting a Solution Focused approach
Helpline Counsellor employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Counsellor
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals seeking support through helplines. Understanding common issues can help you demonstrate your empathy and readiness to provide effective support during interviews.
✨Tip Number 2
Network with professionals in the counselling field, especially those who work in helpline settings. Engaging with them can provide insights into the role and may even lead to referrals or recommendations for your application.
✨Tip Number 3
Prepare to discuss your approach to 'in the moment support' and solution-focused techniques. Being able to articulate your methods and experiences in these areas will show your suitability for the role.
✨Tip Number 4
Research the company’s values and mission, particularly their commitment to wellbeing. Tailoring your conversation to align with their ethos during interviews can significantly enhance your chances of making a positive impression.
We think you need these skills to ace Helpline Counsellor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant counselling qualifications and experience. Emphasise any specific training in telephone or video counselling, as well as your ability to handle distressed individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health and wellbeing. Mention why you want to work for this particular company and how your values align with their mission of providing compassionate support.
Highlight Relevant Skills: In your application, focus on skills such as active listening, empathy, and problem-solving. Provide examples of how you've successfully supported clients in previous roles, especially in high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a counselling role.
How to prepare for a job interview at The Portfolio Group
✨Showcase Your Qualifications
Make sure to highlight your qualifications and any relevant certifications during the interview. Discuss your training and experience in counselling, especially if you have worked with diverse populations or specific issues that align with the role.
✨Demonstrate Empathy and Active Listening
Since the role involves providing emotional support, it's crucial to demonstrate your ability to empathise and actively listen. Prepare examples from your past experiences where you successfully supported clients in distress.
✨Familiarise Yourself with the Company
Research the health and wellbeing network and understand their values and mission. Being able to articulate why you want to work for them and how you align with their goals will show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Practice responding to hypothetical scenarios related to counselling, focusing on your approach and techniques.
