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- Tasks: Lead the HR Advisory Service, ensuring quality and compliance in client interactions.
- Company: Join an award-winning HR software provider serving over 50,000 clients globally.
- Benefits: Enjoy a dynamic work environment with opportunities for professional development.
- Why this job: Make a real impact in HR while working with a talented team in a growing business.
- Qualifications: Management experience and CIPD Level 7 preferred; must understand HR processes and KPIs.
- Other info: Engage in exciting projects and represent the company at various events.
The predicted salary is between 43200 - 72000 £ per year.
Head of Advice
Portfolio are proud to be exclusively representing our award-winning HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Head of their HR Advisory Service to join their growing business and to support the department in delivering a quality advisory service.
The team is required to offer professional excellence across all interactions with their clients while providing legally compliant Employment and HR Advice. We are looking for someone with prior management experience and experience conducting HR processes. This is a busy role, so it would be beneficial if you are from a professional services/shared services high-volume background.
The Head of Advice will be responsible for:
- Ensuring that your own knowledge of HR and employment law is up to date and clearly demonstrating continual professional development to support the department.
- Supporting all software and utilization with engagement, usage, and quality.
- Ensuring adherence to quality, performance, and service level standards.
- Ownership and development of the service.
- Ownership of HR content in the AI tool.
- Supporting the performance of the Advice team with the provision of any data or insights in client/Advisor usage and engagement.
- Working across the group on behalf of and representing our client, looking for opportunities to improve client interactions and ease of service.
- Carrying out a range of ad hoc projects, tasks, or roles that are deemed necessary to increase advice usage and overall HR software usage.
- Supporting the development of any internal or customer-facing material that encourages usage and engagement of the range of products and features.
- Attendance at sales, client, partnership, or public events.
- Development and provision of content for any social media or PR events.
- Assisting with the continuous improvement and performance of the service by reporting on and reviewing daily, weekly, and monthly data for the UK&I advice teams.
- Being responsible for the operational delivery of service so that all processes, people, and performance are as efficient as possible while maintaining exceptional value-add service to clients.
To be considered for this opportunity:
- Management experience.
- Experience measuring KPI’s and working within SLA’s.
- CIPD Level 7 Qualification is desired.
- Experience working within a professional services/shared service environment.
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Head Of Advice employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Advice
✨Tip Number 1
Make sure to stay updated on the latest HR trends and employment laws. This will not only enhance your knowledge but also demonstrate your commitment to continual professional development, which is crucial for the Head of Advice role.
✨Tip Number 2
Network with professionals in the HR advisory field. Attend industry events or webinars to connect with others who can provide insights into the role and potentially refer you to opportunities within their organizations.
✨Tip Number 3
Familiarize yourself with the specific software and tools used in HR advisory services. Being knowledgeable about these systems will give you an edge in understanding how to improve client interactions and service delivery.
✨Tip Number 4
Prepare to discuss your experience with KPIs and SLAs in detail during interviews. Highlight specific examples where you've successfully measured performance and improved service delivery in previous roles.
We think you need these skills to ace Head Of Advice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and any relevant HR processes you've conducted. Use specific examples that demonstrate your ability to deliver quality advisory services.
Craft a Strong Cover Letter: In your cover letter, emphasize your knowledge of HR and employment law, as well as your commitment to continual professional development. Mention how your background in high-volume professional services aligns with the role.
Showcase Relevant Achievements: Include quantifiable achievements related to KPIs and SLAs in your application. This will help illustrate your capability in managing performance and delivering exceptional service.
Prepare for Potential Questions: Think about how you would address questions regarding your experience with HR software and client interactions. Be ready to discuss how you can improve client engagement and service delivery.
How to prepare for a job interview at The Portfolio Group
✨Showcase Your HR Knowledge
Make sure to demonstrate your up-to-date knowledge of HR and employment law during the interview. Be prepared to discuss recent changes in legislation and how they impact advisory services.
✨Highlight Management Experience
Since management experience is crucial for this role, share specific examples of how you've successfully led teams in the past. Discuss your approach to performance management and how you ensure quality service delivery.
✨Discuss KPI Measurement
Be ready to talk about your experience with measuring KPIs and working within SLAs. Provide examples of how you've used data to drive improvements in service delivery and client satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-volume environments. Think of situations where you've had to manage multiple priorities and how you ensured exceptional service.
