Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide emotional support and guidance via a 24/7 helpline, conducting assessments and structured counselling.
- Company: Join a leading health and wellbeing network making a positive impact on over 15 million lives.
- Benefits: Enjoy perks like remote work options, paid BACP membership, and monthly incentives including weekends away!
- Why this job: Be part of a Sunday Times 'Best Places to Work' organisation with a focus on career development.
- Qualifications: Must have a diploma in Counselling, 150 hours of experience, and be a registered BACP member.
- Other info: Access to free breakfast and social events, plus a profit share scheme after probation.
The predicted salary is between 36000 - 60000 £ per year.
Wellbeing Counsellor £(phone number removed) FTE Hybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times \’Best Places to Work\’ organisation as an EAP Counsellor. Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients – hour can be counted towards BACP accreditation. Day to Day Responsibilities: Providing an efficient and effective telephone counselling service to all callers Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk Providing \”In the moment support\” to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: Minimum diploma level 4 in Counselling & minimum of 150 counselling hours 12 months post qualification experience Registered member of the BACP or equivalent (or COP booked) Relevant telephone experience High level of computer literacy (MS Office, Word, Excel and PowerPoint) High level of organisational ability; ability to work to tight deadlines and targets Good communication and customer service skills Desirable Skills and Competencies: Accredited with the BACP or eligible for the accreditation process EAP experience Experience of working within a target driven environment Employee Benefits: BACP (or equivalent) membership and accreditation paid for BACP CBD Hub Up to £70 per month for supervision Monthly incentives such as weekends away! 25 days\’ holiday, plus bank holidays, holidays increase after 2- and 5-years\’ service Day off on your birthday Cash plan for you (and your children, if any) Contractual sick pay Private medical insurance after 5 years\’ service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years\’ service Holiday season bonus after 3 years\’ service Profit share scheme Season ticket loan scheme after 6 months and successful completion of probationary period Cycle to work scheme after 6 months and successful completion of probationary period Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink – we call this Fab Friday! Company incentives, access to discount schemes Discounted glasses/contact lenses prescription 47589LS1R19 INDHIN
EAP Counsellor employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EAP Counsellor
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals seeking support through an Employee Assistance Programme (EAP). Understanding these issues will help you demonstrate your empathy and readiness to provide effective solutions during interviews.
✨Tip Number 2
Network with professionals in the counselling field, especially those who have experience in EAP settings. Engaging with them can provide insights into the role and may even lead to referrals or recommendations for your application.
✨Tip Number 3
Prepare to discuss your approach to 'in the moment support' and solution-focused techniques. Being able to articulate your methods and past experiences in handling distressed callers will set you apart from other candidates.
✨Tip Number 4
Research the company’s values and their approach to employee wellbeing. Tailoring your conversation to align with their mission can show that you are not only a qualified candidate but also a good cultural fit for their team.
We think you need these skills to ace EAP Counsellor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your counselling qualifications, relevant experience, and skills that align with the role of an EAP Counsellor. Emphasise your diploma level 4 in Counselling and any post-qualification experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellbeing and your ability to provide emotional support. Mention specific experiences where you successfully helped individuals in distress, demonstrating your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your communication skills, organisational abilities, and experience with telephone counselling. Mention your familiarity with MS Office and your capacity to work under tight deadlines.
Showcase Continuous Development: Express your commitment to professional growth by mentioning any ongoing training or workshops you have attended. Highlight your membership with BACP or your plans to achieve accreditation, as this is essential for the role.
How to prepare for a job interview at The Portfolio Group
✨Showcase Your Counselling Skills
Be prepared to discuss your counselling techniques and how you approach different situations. Highlight your experience with various presenting issues, especially those involving distressed individuals.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've successfully communicated with clients in the past.
✨Familiarise Yourself with Solution Focused Approaches
Since the role involves providing 'in the moment support', brush up on solution-focused techniques. Be ready to explain how you would apply these methods during a counselling session.
✨Research the Company and Its Values
Understand the ethos of the organisation and its commitment to wellbeing. Being able to align your personal values with theirs will show your genuine interest in the position and the company.
