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For Companies At a Glance
- Tasks: Be the go-to person for clients wanting to discuss their service agreements.
- Company: Join a growing company in Manchester City Centre focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, gym access, and birthday off, plus more perks!
- Why this job: Perfect for problem solvers who love helping people and thrive in a dynamic environment.
- Qualifications: Strong communication skills and a positive attitude are essential; experience in customer service is a plus.
- Other info: Expect to adapt as the company grows and take on new challenges.
The predicted salary is between 20000 - 30000 £ per year.
We are expanding our Customer Service team due to continued growth. Working with the Retentions team you will be a first point of contact for clients wishing to cancel or renegotiate their contract. You will need to be a master problem solver with the ability to build rapport quickly and have difficult conversations with clients. You will liaise with colleagues in order to find solutions to problems, and resolve them for the client in order to retain their business. You will have excellent communication, be a real people person and provide the best customer service! If you have these skills and are looking for a new challenge, please apply today and we'll be in touch!
Main Responsibilities
- To be the first point of contact for any client wishing to discuss their continuous service agreement
- To retain clients on their continuous service agreement and avoid them from renegotiating their terms and conditions
- To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal departments
- To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention
- To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure
- To understand all client databases and systems in order to adequately investigate and respond to the client
The above is not an exhaustive list of duties and as the company grows globally, you will be expected to perform different tasks as necessitated by the changes within the organisation.
What you bring to the team
- A target driven individual who thrives on personal and team success
- Total commitment to client retention
- Thrives from client success
- A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team
- A strong communicator with excellent interpersonal skills and works well in a team
- Ability to deal with challenging conversations
- Ability to work in a fast paced environment
- Strong time management skills
- A dynamic and flexible approach, as well as the ability to work under pressure
Benefits
- 25 days' holiday, plus bank holidays.
- Day off on your birthday.
- Free On-Site Gym
- Perkbox discounts.
- Holidays increase after 2 and 5 years' service.
- Pension Plan and Life Insurance.
- Access to Employee Assistance Programme.
- Annual Profit share bonus.
Customer Service Retentions Specialist employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Retentions Specialist
✨Tip Number 1
Familiarise yourself with common customer retention strategies. Understanding techniques like upselling, cross-selling, and effective negotiation can help you demonstrate your expertise during the interview.
✨Tip Number 2
Practice handling difficult conversations. Role-playing scenarios with a friend or family member can prepare you for the types of challenging discussions you might face in this role.
✨Tip Number 3
Research our company culture and values. Being able to articulate how your personal values align with ours will show that you're a great fit for the team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved client issues. Highlighting these stories will showcase your problem-solving skills and ability to build rapport.
We think you need these skills to ace Customer Service Retentions Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retention. Use specific examples that demonstrate your problem-solving skills and ability to build rapport with clients.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to handle difficult conversations and resolve client issues.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a brief example in your application that illustrates your strong interpersonal skills and how you've successfully navigated challenging conversations in the past.
Highlight Teamwork Experience: Emphasise any previous experience working in a team environment. Mention how you collaborated with colleagues to achieve common goals, especially in situations that required quick problem-solving and client retention.
How to prepare for a job interview at The Portfolio Group
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to think on your feet and come up with creative solutions, as this role requires quick thinking and effective problem-solving.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since you'll be having difficult conversations with clients, it's essential to convey empathy and understanding while maintaining professionalism.
✨Research the Company and Its Values
Familiarise yourself with the company's mission and values, especially regarding customer service and retention. This will help you align your answers with what the company stands for and show that you're genuinely interested in being part of their team.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate client interactions. Practising these scenarios can help you feel more comfortable and demonstrate your ability to handle challenging conversations effectively.
