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- Tasks: Support customers with account queries via live chat, phone, and email.
- Company: Join a leading betting provider focused on exceptional customer service.
- Benefits: Enjoy competitive pay, flexible shifts, bonuses, and employee discounts.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: No specific experience required, just a positive attitude and eagerness to learn.
- Other info: Night shifts with a 20% allowance; training provided on-site.
Our Customer Service Teams, based in Birchwood, are there to support and develop relationships with our customers\’ that ensure we are the chosen betting provider for them. Being passionate about delivering great service and getting it right first time, means that we are always listening to our customers\’ with a view to improving everything we do.
Please ensure you read the below overview and requirements for this employment opportunity completely.
About the role
Start dates available from September 2025
Training hours and location – Training is based on-site (Birchwood) Monday-Friday for 4 weeks – this will be during the day.
Shift patterns – This role requires being in the office on a daily basis, following the successful completion of training.
Shift – 10 hour shift between 9pm and 7am, 4 days on 4 days off, will include weekend work, on an 8 week rota. You will be paid a night shift allowance upto 20% per hour.
You will play an active role in servicing our customer queries on a day-to-day basis, ensuring that accounts are kept up to date and we adhere to our regulatory responsibilities.
Working in a fast paced environment and across many areas of the business, the role provides an opportunity for someone who enjoys working in a demanding and challenging environment, whilst still being focused on delivering best in class customer interactions. We love to speak with candidates from customer-facing backgrounds with a positive approach to learning new things, or someone who has curiosity about our industry.
· Servicing inbound contacts regarding online account queries.
· Providing customers with a professional and friendly service via live chat, telephone and email – good technical knowledge is a must!
· Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
· Resolving all customer account queries efficiently and in a timely manner.
· Liaising internally with other departments to resolve customer queries.
· Ensure that any escalations are raised promptly and correctly to maintain customer satisfaction.
· Remain up to date with current promotional campaigns, rules, and procedures.
Some of our benefits
* Competitive hourly rates
* Flexible shift options
* Bonus opportunities
* Company pension scheme
* Employee discounts in most online and high street retailers
* Recruitment Reward Scheme
* Enhanced Maternity/Paternity Leave
What happens next?
Our recruitment team will be in touch if you are successful. Initially we will give you a short call just to get to know you a bit more and to answer any questions that you may have. If we feel like a good match, we will then progress your application to the first stage teams interview and then finally a fun assessment day, so you can meet the team and make sure the role is right for you and vice versa!
If you need any reasonable adjustment to attend the interview, just let us know!
Equal opportunities
Our client are an equal opportunity employer and value diversity. They do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Customer Service Advisor - Nights employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Nights
✨Tip Number 1
Familiarise yourself with the betting industry and our company’s services. Understanding the nuances of online betting and customer service expectations will help you stand out during interviews.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you resolved issues or improved customer satisfaction, as this will demonstrate your capability for the role.
✨Tip Number 3
Practice your communication skills, especially for live chat and phone interactions. Being articulate and friendly is key in this role, so consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Be ready to showcase your technical knowledge. Brush up on common technical issues customers might face and how to resolve them, as this will be crucial for providing effective support.
We think you need these skills to ace Customer Service Advisor - Nights
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Advisor position. Highlight key skills such as customer service experience, technical knowledge, and the ability to work in a fast-paced environment.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service roles. Emphasise any previous positions where you handled customer queries, worked with data, or collaborated with other departments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've resolved customer issues in the past and your enthusiasm for learning about the betting industry.
Prepare for the Interview: Anticipate questions related to customer service scenarios and be ready to discuss how you would handle various situations. Research common interview questions for customer service roles and practice your responses.
How to prepare for a job interview at The Portfolio Group
✨Know the Company and Role
Before your interview, make sure you research the company and understand the role of a Customer Service Advisor. Familiarise yourself with their services, values, and any recent news. This will help you tailor your answers and show genuine interest.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about situations where you resolved issues or went above and beyond for a customer. This will showcase your ability to handle queries effectively.
✨Be Ready for Technical Questions
Since good technical knowledge is essential for this role, be prepared to answer questions related to online account management and common technical issues customers might face. Brush up on relevant terminology and processes.
✨Show Enthusiasm for Learning
The company values candidates who are eager to learn and adapt. During the interview, express your curiosity about the betting industry and your willingness to grow within the role. This positive attitude can set you apart from other candidates.
