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- Tasks: Join our team as a Customer Service Advisor, handling calls and assisting customers with finance applications.
- Company: Work for one of the UK's fastest-growing used car supermarkets with a great selection of vehicles.
- Benefits: Earn £26,000 per year plus uncapped commission, 28 days holiday, and a structured work schedule.
- Why this job: Be part of a dynamic team focused on growth and customer satisfaction in the motor trade industry.
- Qualifications: 1-year experience in tele sales preferred; strong communication and negotiation skills are essential.
- Other info: Flexible shift patterns and opportunities to learn about cars while contributing to a successful team.
The predicted salary is between 20800 - 36400 £ per year.
Customer Service Advisor 5 days a week in office Paying 24k Based in Hinckley Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Customer Service Advisor to join our client\’s head office in Hinckley. Why This Role? You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation. What We\’re Looking For: A confident and positive individual who thrives in a fast-paced environment At least two years of experience in customer service or account collection Exceptional negotiation skills and a pragmatic approach to problem-solving Your Daily Responsibilities: Engage with clients about their overdue accounts Address payment and service queries, mainly over the phone Deliver \”Super Service\” in every interaction, maintaining detailed records Process debit/credit card payments efficiently Collaborate with the team to streamline client accounts and internal processes Handle account adjustments and provide comprehensive case histories when necessary What You\’ll Achieve: Meet and exceed cash collection and outbound call targets Ensure timely and accurate completion of credit control tasks Maintain high levels of attendance and punctuality If you are ready to rise to the challenge and excel in a role that values excellence in service and financial acumen, apply now and join our dedicated team! INDHIN 49467CHR
Customer Service Advisor employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the used car market and our client's offerings. Understanding the types of vehicles they sell and their unique selling points will help you engage customers effectively during calls.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you refine your persuasive approach and improve your ability to handle objections.
✨Tip Number 3
Brush up on your financial transaction knowledge, especially regarding finance applications. Being able to assist customers accurately will not only enhance their experience but also boost your confidence.
✨Tip Number 4
Prepare to discuss your previous experience in tele sales during the interview. Highlight specific examples where you met or exceeded sales targets, as this will demonstrate your capability to contribute to the team's success.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and tele sales. Emphasize any previous roles where you handled financial transactions or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade industry. Mention specific skills like negotiation and objection-handling, and explain how they will help you excel as a Customer Service Advisor.
Showcase Communication Skills: In your application, demonstrate your excellent verbal communication skills. Use clear and friendly language to convey your ability to connect with customers and provide exceptional service.
Highlight Attention to Detail: Provide examples in your application that illustrate your attention to detail, especially when handling customer data and financial transactions. This is crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at The Portfolio Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Product Knowledge
Research the company’s range of vehicles and services before the interview. Being able to discuss their offerings confidently will show that you are proactive and genuinely interested in the motor trade industry.
✨Highlight Your Communication Skills
Since the role requires excellent verbal communication, prepare to showcase your skills. Practice articulating your thoughts clearly and persuasively, and be ready to handle potential objections during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle difficult situations or customer complaints. Think of scenarios from your previous roles where you successfully resolved issues, and be ready to explain your thought process and actions.
