Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide compassionate telephone counselling and manage client caseloads through video sessions.
- Company: Join a trusted health network making a positive impact on over 15 million lives.
- Benefits: Enjoy hybrid work options, flexible hours, and be part of a 'Best Places to Work' team.
- Why this job: Make a real difference in people's lives while working in a supportive and service-driven environment.
- Qualifications: Must have a higher-level qualification in CBT or EMDR and be working towards accreditation.
- Other info: Full-time or 4-day work week available; 24/7 helpline support included.
The predicted salary is between 36000 - 60000 £ per year.
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. This is a once in a lifetime career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work.’ Full-time or 4 days. Hybrid – Manchester office. Role You will manage a caseload of clients via video counselling, adopting a Solution Focused Brief Therapy approach. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role you will be accredited or working towards accreditation, and have a higher level qualification in CBT or EMDR or be completing relevant training. The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline – completing clinical assessments and signposting appropriately. You will …
Counsellor employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counsellor
✨Tip Number 1
Familiarize yourself with Solution Focused Brief Therapy (SFBT) techniques. Since the role emphasizes this approach, being able to discuss specific SFBT strategies and how you've applied them in past experiences will demonstrate your suitability for the position.
✨Tip Number 2
Highlight any experience you have with telephone or video counselling. Be prepared to share examples of how you've effectively managed client caseloads remotely, as this is a key aspect of the role.
✨Tip Number 3
Show your commitment to professional development by discussing your progress towards accreditation in CBT or EMDR. This will illustrate your dedication to enhancing your skills and aligning with the company's values.
✨Tip Number 4
Research the company’s employee assistance programme and be ready to discuss how you can contribute to their mission of providing compassionate support. Understanding their services will help you connect your experience to their needs.
We think you need these skills to ace Counsellor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Telephone Counsellor position. Understand the key responsibilities, required qualifications, and the therapeutic approaches mentioned, such as Solution Focused Brief Therapy.
Tailor Your CV: Customize your CV to highlight relevant experience in counselling, particularly any work with video counselling or crisis intervention. Emphasize your qualifications in CBT or EMDR, and any ongoing training that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health and wellbeing. Mention specific experiences where you provided emotional support and guidance, and explain why you want to join this particular health and wellbeing network.
Highlight Your Skills: In your application, emphasize skills that are crucial for the role, such as empathy, active listening, and the ability to conduct clinical assessments. Provide examples of how you've successfully used these skills in past roles.
How to prepare for a job interview at The Portfolio Group
✨Show Your Empathy
As a Telephone Counsellor, demonstrating empathy is crucial. Prepare examples from your past experiences where you successfully supported clients emotionally. This will showcase your ability to connect with individuals in need.
✨Understand Solution Focused Brief Therapy
Familiarize yourself with the principles of Solution Focused Brief Therapy. Be ready to discuss how you would apply this approach in your counselling sessions, as it aligns with the role's requirements.
✨Highlight Your Qualifications
Make sure to emphasize your qualifications, especially if you have experience with CBT or EMDR. If you're currently pursuing accreditation, mention this and explain how it enhances your counselling skills.
✨Prepare for Clinical Assessments
Since the role involves completing clinical assessments, practice discussing your assessment process. Be prepared to explain how you would evaluate a client's needs and determine the appropriate support.
