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- Tasks: Lead a vibrant pub team, ensuring exceptional customer experiences and smooth operations.
- Company: Join St Austell Brewery, known for its independent spirit and quality hospitality.
- Benefits: Enjoy bonuses, discounts on food and stays, and opportunities for learning and development.
- Why this job: Make your mark in a high-profile role at an iconic Bristol location with a supportive culture.
- Qualifications: Proven experience as a General Manager in premium pub environments is essential.
- Other info: Flexible working options available; early applications encouraged.
The predicted salary is between 36000 - 60000 £ per year.
The Wellington lies at the top of Bristol’s iconic Gloucester Road, a stretch that has long been seen as the epitome of the city’s independent spirit. We’re popular with locals and visitors alike throughout the year, thanks to a quality food offering, warm welcome, and comfy hotel-style accommodation.
You’ll be leading this contemporary pub, complete with suntrap beer garden, that charms with quirky decor echoing the soul of the area. What’s more, all that Bristol has to offer lies right on our doorstep.
If you are an experienced General Manager with a proven track record in premium pub environments, this could be your chance to step into a high-profile role with St Austell Brewery and make your mark at one of our most iconic sites.
About you:
- You head up the front of the business, leading a team of passionate team members to deliver experiences that delight.
- You champion the spirit and values of St Austell Brewery, inspiring those around you and setting a glowing example for them to follow.
- Closely monitoring your team’s performance gives you the insight to give praise where it’s due, provide constructive feedback, and nurture talent.
- You oversee all aspects of finance and admin procedures with ease. No detail goes unchecked.
- You’ll establish strong relationships with stakeholders and customers.
- Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
- You’re a natural leader, communicating brilliantly with your team and delegating to hit and exceed targets.
- Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
- Peak season can get pretty busy, but you thrive when working under pressure.
- Communication is key, and you recognise the importance of being an effective listener – ensuring everyone is on the same page while remaining approachable and informative.
What we offer in return:
- Bonus Scheme
- Company Pension
- 30% off food and drink in our pubs.
- 50% off overnight stays in our pubs.
- £150 towards a stay in one of our pubs
- Westfield Rewards, including discounts and rewards from hundreds of leading retailers, restaurants, and destinations.
- Cycle to work scheme
- Learning and development opportunities.
- Family-friendly policies.
- Paid time off to volunteer for charity
- Meal provided for shifts over 6 hours (up to the value of £10)
St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.
We also welcome requests for flexible working. Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time.
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General Manager employer: The Port William
Contact Detail:
The Port William Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the local culture and community of Bristol, especially Gloucester Road. Understanding the unique vibe of the area will help you connect with both your team and customers, showcasing your commitment to the pub's independent spirit.
✨Tip Number 2
Highlight your leadership style during the interview. Be prepared to discuss specific examples of how you've inspired and developed your team in previous roles, as this aligns perfectly with the expectations for a General Manager at The Wellington.
✨Tip Number 3
Demonstrate your financial acumen by discussing your experience with budget management and financial procedures. Being able to showcase your ability to oversee finance and admin processes will set you apart as a strong candidate.
✨Tip Number 4
Prepare to discuss how you handle customer feedback and adapt to maintain high standards. Sharing specific instances where you've successfully improved service or addressed customer concerns will show that you're proactive and committed to excellence.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Leadership Experience: In your CV and cover letter, emphasize your previous leadership roles in premium pub environments. Provide specific examples of how you've successfully led teams, managed finances, and improved customer experiences.
Showcase Communication Skills: Since communication is key for this role, make sure to demonstrate your strong communication skills in your application. Mention instances where you've effectively communicated with team members and stakeholders, and how that contributed to achieving targets.
Express Your Passion for Hospitality: Convey your enthusiasm for the hospitality industry and your commitment to delivering exceptional customer experiences. Share any personal anecdotes or experiences that reflect your passion for creating a welcoming environment.
How to prepare for a job interview at The Port William
✨Show Your Leadership Skills
As a General Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've inspired and motivated your team in previous roles.
✨Demonstrate Financial Acumen
Since overseeing finance and admin procedures is crucial, come ready to talk about your experience managing budgets, analyzing financial performance, and implementing cost-saving measures.
✨Emphasize Customer Experience
Highlight your commitment to customer satisfaction. Share specific instances where you adapted services based on feedback or improved the overall guest experience in a busy environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to make quick decisions or handle difficult situations, and be ready to explain your thought process.
