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For Companies At a Glance
- Tasks: Engage with customers, resolve inquiries, and manage service requests at the Port of Virginia.
- Company: Join a dynamic team at the Port of Virginia, a 24/7 operation.
- Benefits: Gain valuable experience in customer service and flexible scheduling.
- Other info: Opportunity for growth in a supportive and diverse work environment.
- Why this job: Make a difference by helping customers navigate terminal services and procedures.
- Qualifications: High school diploma required; customer service experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
The main objective of this position is to interact with Port of Virginia (POV) customers and Port users through various forms of communication to provide information in response to inquiries, concerns, and requests about terminal services, procedures, and terminal systems. Follow established customer service policies and record details of customer interactions into relevant software.
What You’ll Do:
- Ensures compliance with all security, safety and environmental regulations and policies within work area at all times.
- Directs requests and unresolved issues to appropriate resource for resolution.
- Records details of customer interactions and action taken into MS Dynamics CRM service platform.
- Enters new customer contact information into MS Dynamics CRM service platform.
- Provides feedback to Customer Service Manager on issues impacting customer service.
- Ensures public records and information are managed, maintained and disposed in accordance to the Library of Virginia retention and disposition schedules and the Virginia Port Authority records management policies and procedures.
- Provides prompt resolution to customer questions, issues, and complaints using various terminal systems as required and/or by telephone or other electronic means.
- Performs other duties as assigned.
The Port of Virginia is a 24-hour, 7-day-a-week, 365-day-a-year operation, schedule and location may vary based on the needs of the operation.
Who You Are:
Qualifications
- High School diploma or GED equivalent required.
- Valid driver’s license; Transportation Worker Identification Credential.
- One year of relevant experience preferred.
- Verbal and written communications skills.
- High knowledge of marine terminal operations or international shipping.
- Preferred knowledge of VIT Procedures and Schedule of Rates.
- Preferred knowledge of Navis N4 and Express terminal operating systems.
- Computer skills with the ability to learn new computer applications including Microsoft Office applications.
- High attention to detail and accuracy.
- High ability to work flexible schedules.
You Should Know:
The Port of Virginia is an Equal Opportunity Employer and therefore does not discriminate on the basis of age, sex, race, religion, disability or national origin. Selected applicant must be able to pass a pre-employment background check which may include any of the following: Academic record and verification of education and/or certifications; Employment history (including references); Criminal history; Driving record; Fingerprinting; drug and alcohol testing; Fit for duty Physical; Other records or information related to the candidate's suitability for the position. Selected applicant must be able to obtain a TWIC (Transportation Workers Identification Card).
Customer Service Representative I in Cornholme employer: The Port of Virginia
Contact Detail:
The Port of Virginia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative I in Cornholme
✨Tip Number 1
Get to know the company! Research the Port of Virginia and its services. Understanding their operations will help you answer questions confidently during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer service scenarios with a friend. This will help you think on your feet and respond effectively to inquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at the Port of Virginia.
We think you need these skills to ace Customer Service Representative I in Cornholme
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Representative role. We want to see how you can bring value to our team at the Port of Virginia!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your verbal and written communication skills in your application. Use clear and concise language to showcase your ability to convey information effectively.
Highlight Relevant Experience: If you've got experience in customer service or knowledge of marine terminal operations, make sure to mention it! We love seeing candidates who understand the industry and can hit the ground running.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at The Port of Virginia
✨Know Your Stuff
Familiarise yourself with the Port of Virginia's services and procedures. Understanding marine terminal operations and international shipping will give you a leg up during the interview. Be ready to discuss how your knowledge can enhance customer interactions.
✨Show Off Your Communication Skills
As a Customer Service Representative, strong verbal and written communication skills are key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios to demonstrate your problem-solving abilities.
✨Be Tech-Savvy
Brush up on your computer skills, especially with MS Dynamics CRM and Microsoft Office applications. If you have experience with terminal operating systems like Navis N4, make sure to highlight that. Being comfortable with technology will show you're ready for the job.
✨Flexibility is Key
The Port of Virginia operates 24/7, so be prepared to discuss your availability and willingness to work flexible hours. Emphasising your adaptability can set you apart from other candidates who may not be as open to varied schedules.