At a Glance
- Tasks: Lead multiple locations, ensuring efficiency, profitability, and an epic guest experience.
- Company: Join Popeyes UK, one of the fastest-growing restaurant brands in Europe.
- Benefits: Competitive salary, car allowance, private healthcare, and 33 days annual leave.
- Other info: Recognised as one of the Sunday Times Best Places to Work for two years running.
- Why this job: Be part of a culture that values people and drives real impact in hospitality.
- Qualifications: Strong leadership skills and experience in multi-site hospitality management.
The predicted salary is between 40000 - 40193 £ per year.
You'll be the driver of culture, leading your General Managers and bring to life our 'bring the fun' value.
You'll provide clear direction and motivational leadership, be responsible for your KPIs, especially sales and profit targets.
Whilst ensuring the highest standards of quality, service, and cleanliness.
We work in a fast paced and competitive environment, so these standards are vital to the success of the business.
What you'll do here
- Oversee the daily operations of multiple locations, ensuring efficiency and profitability
- Ensure compliance with all regulatory requirements and safety procedures
- Build, develop and retain a high-performing team through strong recruitment, training, coaching and development, succession planning and leadership practices and in line with company expectations
- Put the customer first in everything you and your teams do, driving service and guest reviews/feedback
- Ensure food quality standards uphold our ambition to be the most loved QSR brand
- Collaborate with the Chicken HQ teams to gain the support and expertise you need to drive your store forward
- Implement and maintain operational policies, procedures and standards across all locations
- Monitor and analyse financial performance, budgeting and cost control measures
- Drive continuous improvement initiatives to enhance operational effectiveness
- Strong experience and proven track record in a multi-site, hospitality business, ideally QSR or casual dining
- Excellent organisational and problem solving abilities
- Always leads by example, lives and breathes an epic guest experience and drives KPIs
- Strong leadership and interpersonal skills with the ability to motivate and inspire
- Extensive experience recruiting, developing and talent planning within your store teams
- Demonstrated ability to analyse financial data and make sound business decisions
- Knowledge of regulatory compliance and safety standards
- Popeyes UK is one of the fastest-growing restaurant brands in the country, recognised by the Financial Times as the #1 fastest-growing Food & Beverage company in Europe and the #2 fastest-growing company overall in the FT1000: Europe's Fastest Growing Companies ranking.
But our success is about more than growth-it's about people.
That's why we've been recognised as one of the Sunday Times Best Places to Work for two consecutive years and named among the World's Happiest Places to Work, reflecting our commitment to creating a culture where everyone feels valued, supported and empowered to thrive.
- Competitive salary and bonus scheme
- £5,000 car allowance
- Company car scheme
- Benefits platform, including gym discounts and cycle to work
- Career progression opportunities
- Private healthcare
- Life assurance
- 33 days annual leave
- Birthday day off
- Free chicken!, Inclusivity and respect are at the heart of all we do.
Popeyes is a place where everyone can be their true self, and everyone belongs.
That's why we assess each application on the ability to do the job and nothing else.
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Operations Manager employer: The Popeyes
Popeyes in Worcester is an exceptional employer that values its team members by offering a vibrant work culture and a range of fantastic benefits, including free chicken on shift and generous meal discounts. With clear pathways for career progression and a commitment to making every day enjoyable for both employees and guests, joining our team means being part of a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Popeyes. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Popeyes
Don't be shy about reaching out to The Popeyes directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Popeyes and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Popeyes
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
