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- Tasks: Support patients by connecting them with the right healthcare professionals and assist at reception.
- Company: Established medical practice with a rich history and modern facilities.
- Benefits: Gain valuable experience in healthcare, flexible hours, and a supportive team environment.
- Why this job: Make a difference in patients' lives while developing essential skills in a dynamic setting.
- Qualifications: Clear communication skills and experience in a healthcare or customer service role.
- Other info: Join a friendly team dedicated to providing excellent patient care.
The predicted salary is between 30000 - 42000 £ per year.
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice's multidisciplinary team.
Main duties of the job:
- The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
- Reception counter.
- Maintaining and monitoring the Practice appointments system.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with Practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Ordering, re-ordering and monitoring of stationery and other supplies.
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Administering the DNA policy for non-attendance of appointments at hospital.
- Workflow optimiser downloading hospital/clinical letters, reading and directing as necessary, coding into patients' notes.
Person Specification:
- Clear and professional telephone manner.
- Experience working in Primary care.
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Pontypool employer: The Pontypool Medical Centre
Contact Detail:
The Pontypool Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Pontypool
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field and let them know you're on the lookout for a Care Navigator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially those related to patient care and teamwork. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your passion for patient care! When you get the chance to chat with potential employers, share stories that highlight your commitment to helping others. This will set you apart from the crowd and show them you're the right fit for their team.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that Care Navigator position. Plus, applying directly shows your enthusiasm and makes it easier for us to spot your application.
We think you need these skills to ace Care Navigator in Pontypool
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us know why you're passionate about supporting patients. Share any relevant experiences that highlight your commitment to helping others navigate their healthcare journey.
Tailor Your Application: Make sure to customise your application to reflect the specific responsibilities of the Care Navigator role. Mention how your skills align with tasks like managing appointments and providing clerical support.
Keep It Professional Yet Friendly: Since you'll be working in a reception role, it's important to convey a friendly tone in your application. Use clear language and maintain professionalism to show you can communicate effectively with patients and team members.
Apply Through Our Website: We encourage you to submit your application through our website. This way, we can ensure your application is processed smoothly and you get the best chance to shine!
How to prepare for a job interview at The Pontypool Medical Centre
✨Know the Practice Inside Out
Before your interview, take some time to research the practice's history and values. Understanding their journey from the early 20th century to the modern day will show your genuine interest in the role and help you connect with the interviewers.
✨Demonstrate Your Communication Skills
As a Care Navigator, you'll need a clear and professional telephone manner. Prepare examples of how you've effectively communicated with patients or team members in the past. Practising common scenarios can also help you feel more confident during the interview.
✨Showcase Your Multitasking Abilities
This role involves juggling various tasks, from reception duties to processing prescriptions. Be ready to discuss how you've managed multiple responsibilities in previous jobs. Highlighting your organisational skills will reassure them that you can handle the demands of the position.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the practice's approach to patient care or team dynamics. This not only shows your enthusiasm but also helps you gauge if the practice is the right fit for you.
