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- Tasks: Monitor and manage the eConsult system, ensuring smooth operations between patients and clinicians.
- Company: A long-established GP practice with a modern, fully computerised environment.
- Benefits: Full training provided, supportive team, and opportunities for personal growth.
- Why this job: Be the vital link in healthcare, making a real difference in patient care.
- Qualifications: Strong attention to detail, good communication skills, and comfort with digital systems.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We have introduced eConsult into the GP Practice and we are looking for someone to monitor and administer this system. We are looking for someone who is the bridge between patients, clinicians, and the digital workflow that will help to keep the practice running smoothly.
Main duties of the job:
- This is a new role and full training will be provided.
- Daily Monitoring and Processing of Incoming eConsults: Checking the eConsult platform throughout the day, categorising submissions (clinical, administrative, urgent, routine), identifying red flags and escalating according to practice protocols, and ensuring time-sensitive requests are prioritised.
- Triage Support for Clinicians: Assigning eConsults to the correct clinician or team (GP, ANP, pharmacist, admin), adding relevant information to the patient record, highlighting key symptoms or concerns for clinicians, ensuring workload is distributed appropriately, sending holding messages, appointment confirmations, or follow-up instructions, and contacting patients for additional information if required.
- Redirecting patients to appropriate services (pharmacy, NHS 111, community services) when suitable and explaining how eConsult works to support patients who struggle with digital access.
- Administrative Task Handling: Processing non-clinical eConsults (fit notes, repeat prescriptions, test results queries), updating patient demographics or records when needed, logging and tracking tasks to ensure nothing is missed, and managing workflow queues in the clinical system, ensuring the eConsult inbox is completed every day.
- Safety and Compliance: Following practice protocols for urgent or unsafe submissions, ensuring safeguarding concerns are escalated immediately, maintaining confidentiality and GDPR compliance, and recording actions clearly for audit trails.
- Data & Reporting: Monitoring eConsult volumes and turnaround times, and flagging trends (e.g., high demand days, common issues).
- System & Process Improvement: Identifying bottlenecks in the eConsult workflow, suggesting improvements to templates, triage processes, or communication scripts, supporting training for new staff on eConsult processes, and liaising with eConsult support if technical issues arise.
In addition, there may be occasions where you will be asked to assist with the reception team and their duties.
Person Specification:
- Strong attention to detail.
- Calm under pressure.
- Good judgement on when to escalate.
- Confident communicator with patients and clinicians.
- Comfortable with digital systems and multitasking.
- Experience working in primary care.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Administrator in Pontypool employer: The Pontypool Medical Centre
Contact Detail:
The Pontypool Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Pontypool
✨Tip Number 1
Get to know the eConsult system inside out! Familiarise yourself with its features and functionalities so you can confidently discuss it during interviews. This will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of the practice on LinkedIn. Ask them about their experiences and any tips they might have for you. This could give you valuable insights and even a foot in the door.
✨Tip Number 3
Practice your communication skills! Since you'll be the bridge between patients and clinicians, being able to articulate your thoughts clearly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Administrator in Pontypool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrator. We want to see how you can be the bridge between patients, clinicians, and the digital workflow!
Showcase Your Attention to Detail: Since this role involves daily monitoring and processing of eConsults, it's crucial to demonstrate your strong attention to detail. Share examples from your past experiences where you've successfully managed tasks that required precision.
Communicate Clearly: As a confident communicator, you'll need to explain how eConsult works to patients. Use your application to showcase your communication skills, perhaps by including a brief example of how you've effectively communicated complex information in the past.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at The Pontypool Medical Centre
✨Know the eConsult System Inside Out
Before your interview, make sure you understand how the eConsult system works. Familiarise yourself with its features and functionalities, as well as common issues users face. This will help you demonstrate your readiness to monitor and administer the system effectively.
✨Showcase Your Communication Skills
As the bridge between patients and clinicians, strong communication is key. Prepare examples of how you've successfully communicated complex information in the past. Be ready to discuss how you would explain eConsult to patients who may struggle with digital access.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial for categorising submissions and identifying red flags. Think of specific instances where your attention to detail made a difference in your previous roles. Bring these examples to the interview to showcase your skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your judgement and decision-making skills under pressure. Practice responding to hypothetical scenarios related to triaging eConsults or handling urgent submissions. This will help you convey your ability to remain calm and make sound decisions when it matters most.
