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- Tasks: Support the Client Services team and learn about print and marketing processes.
- Company: Pollards Group, a leader in print and brand management solutions.
- Benefits: Full training, salary review, clear career progression, and competitive benefits.
- Other info: Great opportunity for growth into Customer Service Representative and beyond.
- Why this job: Kickstart your career in a dynamic environment with exciting projects and well-known brands.
- Qualifications: Positive attitude, strong communication skills, and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
About Pollards Group
Pollards Group is a leading provider of print, marketing, fulfilment, and brand management solutions. Through our specialist divisions, including 63 Creative, we deliver innovative, end-to-end services to a wide range of clients across multiple sectors. As part of our continued growth, we are looking to recruit a Trainee Customer Service Representative (CSR) to join our dynamic Client Services team.
The Role
This is an exciting entry-level opportunity for someone looking to build a career within a fast-paced, customer-focused environment. As a Trainee CSR, you will support the Client Services team in delivering exceptional service to our clients, learning all aspects of print, production, fulfilment, and account management. You will receive hands-on training, exposure to live client projects, and the opportunity to develop into a fully-fledged Customer Service Representative within the business.
Key Responsibilities
- Supporting the Client Services team with day-to-day account management
- Assisting with processing client orders and managing job workflows
- Liaising with internal departments including production, estimating, and logistics
- Building an understanding of print and marketing production processes
- Ensuring all client communication is timely, accurate, and professional
- Maintaining internal systems and updating job information
- Supporting the delivery of projects to agreed timelines and quality standards
- Learning to identify opportunities for upselling and cross-selling services
What We’re Looking For
- A positive, proactive attitude with a willingness to learn
- Strong communication and interpersonal skills
- Good organisational skills and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- A team player with a customer-first mindset
- Basic IT skills (Microsoft Office; experience with CRM/MIS systems is a bonus but not essential)
- Previous experience in a customer service or office-based role is advantageous but not required
What We Offer
- Full training and structured development plan
- Salary review after successful completion of probation (typically 6 months)
- Clear career progression within the Client Services team
- Opportunity to work with well-known brands and exciting projects
- Supportive and collaborative team environment
- Exposure to a wide range of services across the Group
- Competitive benefits package
Career Progression
This role is designed as a pathway into a long-term career within Pollards Group. Successful candidates will have the opportunity to progress into a Customer Service Representative role and beyond, with potential to move into Account Management or other commercial functions.
Trainee Customer Service Representative (CSR) in Plymouth employer: The Pollard Group
Contact Detail:
The Pollard Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Service Representative (CSR) in Plymouth
✨Tip Number 1
Get to know the company inside out! Research Pollards Group and understand their services, values, and clients. This knowledge will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Trainee CSR, you'll need to interact with clients and colleagues regularly. Try role-playing common customer service scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application throughout the hiring process.
We think you need these skills to ace Trainee Customer Service Representative (CSR) in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainee CSR role. Highlight any relevant skills or experiences that show you’re ready to dive into the world of customer service and print production.
Show Off Your Communication Skills: Since this role is all about client interaction, let your communication skills shine through in your application. Use clear, concise language and make sure to convey your enthusiasm for helping customers.
Demonstrate Your Team Spirit: We love team players! In your application, mention any experiences where you’ve worked collaboratively with others. This will show us that you’re ready to jump into our dynamic Client Services team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The Pollard Group
✨Know the Company Inside Out
Before your interview, take some time to research Pollards Group. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Show Off Your Communication Skills
As a Trainee CSR, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with others, whether in a customer service role or in team settings.
✨Demonstrate Your Willingness to Learn
Pollards Group is looking for someone eager to grow. Be prepared to discuss how you approach learning new skills. Share any relevant experiences where you’ve taken the initiative to learn something new, especially in fast-paced environments.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the company.