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For Companies At a Glance
- Tasks: Support the Client Services team and learn about print and marketing processes.
- Company: Join Pollards Group, a leader in print and brand management solutions.
- Benefits: Full training, salary review, career progression, and competitive benefits package.
- Other info: Great opportunity for growth into Customer Service Representative and beyond.
- Why this job: Kickstart your career in a dynamic environment with exciting projects and well-known brands.
- Qualifications: Positive attitude, strong communication skills, and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
About Pollards Group
Pollards Group is a leading provider of print, marketing, fulfilment, and brand management solutions. Through our specialist divisions, including 63 Creative, we deliver innovative, end-to-end services to a wide range of clients across multiple sectors. As part of our continued growth, we are looking to recruit a Trainee Customer Service Representative (CSR) to join our dynamic Client Services team.
The Role
This is an exciting entry-level opportunity for someone looking to build a career within a fast-paced, customer-focused environment. As a Trainee CSR, you will support the Client Services team in delivering exceptional service to our clients, learning all aspects of print, production, fulfilment, and account management. You will receive hands-on training, exposure to live client projects, and the opportunity to develop into a fully-fledged Customer Service Representative within the business.
Key Responsibilities
- Supporting the Client Services team with day-to-day account management
- Assisting with processing client orders and managing job workflows
- Liaising with internal departments including production, estimating, and logistics
- Building an understanding of print and marketing production processes
- Ensuring all client communication is timely, accurate, and professional
- Maintaining internal systems and updating job information
- Supporting the delivery of projects to agreed timelines and quality standards
- Learning to identify opportunities for upselling and cross-selling services
What We’re Looking For
- A positive, proactive attitude with a willingness to learn
- Strong communication and interpersonal skills
- Good organisational skills and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- A team player with a customer-first mindset
- Basic IT skills (Microsoft Office; experience with CRM/MIS systems is a bonus but not essential)
- Previous experience in a customer service or office-based role is advantageous but not required
What We Offer
- Full training and structured development plan
- Salary review after successful completion of probation (typically 6 months)
- Clear career progression within the Client Services team
- Opportunity to work with well-known brands and exciting projects
- Supportive and collaborative team environment
- Exposure to a wide range of services across the Group
- Competitive benefits package
Career Progression
This role is designed as a pathway into a long-term career within Pollards Group. Successful candidates will have the opportunity to progress into a Customer Service Representative role and beyond, with potential to move into Account Management or other commercial functions.
Trainee Customer Service Representative (CSR) in Exeter employer: The Pollard Group
Contact Detail:
The Pollard Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Service Representative (CSR) in Exeter
✨Tip Number 1
Get to know the company inside out! Research Pollards Group and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Trainee CSR, you'll be interacting with clients and internal teams. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Pollards Group family.
We think you need these skills to ace Trainee Customer Service Representative (CSR) in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Trainee CSR role. Highlight any customer service experience, even if it's informal, and show us your proactive attitude!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Tell us why you want to join Pollards Group and how you can contribute to our team.
Show Off Your Communication Skills: As a Trainee CSR, communication is key! Make sure your application is clear, concise, and free of typos. This is your first chance to impress us with your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at The Pollard Group
✨Know the Company Inside Out
Before your interview, take some time to research Pollards Group. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Show Off Your Communication Skills
As a Trainee CSR, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully communicated with others, whether in a work setting or otherwise.
✨Demonstrate Your Willingness to Learn
Pollards Group is looking for someone eager to grow. Be prepared to discuss how you approach learning new skills. Share any relevant experiences where you took the initiative to learn something new, especially in customer service or teamwork.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you’re engaged and serious about your potential future with Pollards Group.