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For Companies At a Glance
- Tasks: Manage client accounts and ensure top-notch service delivery across creative and print projects.
- Company: Pollards, a dynamic creative and marketing partner with a collaborative culture.
- Benefits: Competitive salary, generous holiday allowance, training opportunities, and career progression.
- Other info: Exciting opportunity to work with renowned UK brands and develop your career.
- Why this job: Join a growing team and make a real impact in the creative industry.
- Qualifications: Experience in account management or customer service, strong communication skills, and IT proficiency.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At Pollards, we’re more than just a print company; we’re a full-service creative and marketing partner. With sites in Buckingham, Exeter and Plymouth, our group brings together the expertise of 63 Studio (creative design), Pollards/BCQ (print, wide format, mailing, fulfilment and warehouse management), and Redrok (merchandise & workwear) to deliver everything our clients need under one roof. From concept to campaign, we help some of the UK’s most recognised brands to stand out, connect with audiences and achieve results. Whether it’s eye-catching creative, precision print, impactful signage, or branded merchandise and workwear, we bring ideas to life and make sure every detail counts. Our team is at the heart of what we do. We value collaboration, problem-solving and a can-do attitude, and we’re proud of the relationships we’ve built with our clients and each other. This is an exciting time to join us as we continue to grow and shape the future of our industry.
The Role
We are looking for an experienced and proactive Customer Service Representative (Account Manager) to join our growing team. This role will be based from one of our sites (Buckingham, Exeter or Plymouth) but will work closely with colleagues and clients across the group. The role is central to our customer promise of providing a seamless, reliable and professional service while managing a portfolio of client accounts. You’ll be the go-to contact for clients, ensuring their requirements are understood, delivered on time, and to the highest standard.
Key Responsibilities
- Act as the main point of contact for your assigned client accounts.
- Manage projects from enquiry through to delivery across creative, print, wide format, mailing, merchandise and workwear services.
- Work closely with production, sales and creative teams to ensure accurate briefs and smooth project delivery.
- Build strong client relationships, ensuring repeat business and identifying opportunities for cross selling and growth.
- Handle queries and resolve issues quickly and effectively.
- Maintain accurate records and job progress within our MIS system.
About You
We’re looking for someone who:
- Has proven account management or customer service experience (ideally in print, creative, merchandise, or similar industries).
- Understands the end-to-end process across design, print, wide format, merchandise and workwear.
- Is a natural communicator, able to build strong relationships with clients and colleagues.
- Thrives under pressure and can manage multiple projects with competing deadlines.
- Is organised, detail-driven and committed to delivering excellence.
- Has strong IT skills and experience working with MIS/CRM systems.
What We Offer
- Competitive salary
- Cycle to Work scheme
- Generous holiday allowance
- Training and development opportunities
- Career progression in a growing group
When applying, please include a short cover letter outlining what you would bring to the role and why you’re interested in joining the team. We look forward to hearing from you.
Customer Service Representative (Account Manager) in Exeter employer: The Pollard Group
Contact Detail:
The Pollard Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Account Manager) in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Customer Service Representative role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Pollards and understanding their services. Familiarise yourself with their creative and marketing approach so you can show off how you’d fit into their team and contribute to their client relationships.
✨Tip Number 3
Practice your communication skills! As a Customer Service Representative, you’ll need to build strong relationships with clients. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Pollards!
We think you need these skills to ace Customer Service Representative (Account Manager) in Exeter
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your relevant experience and explain why you're excited about joining Pollards. We want to see your personality come through, so don’t hold back!
Tailor Your CV: Don’t just send the same CV for every job. Tailor it to match the key responsibilities and skills mentioned in the job description. We love seeing how your experience aligns with what we’re looking for!
Showcase Your Communication Skills: As a Customer Service Representative, communication is key. Use clear and concise language in your application. We want to see that you can convey your thoughts effectively, just like you would with our clients!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at The Pollard Group
✨Know the Company Inside Out
Before your interview, take some time to research Pollards and its various services. Understand their creative, print, and merchandise offerings. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples of how you've successfully built relationships with clients in the past. Be ready to discuss how you handle queries and resolve issues, as this will demonstrate your proactive approach.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple projects, be prepared to talk about your organisational strategies. Share specific tools or methods you use to keep track of tasks and deadlines, and how you ensure that nothing falls through the cracks.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, client relationships, or growth opportunities within Pollards. This shows that you're not just interested in the role, but also in how you can contribute to the company's success.