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- Tasks: Support the Client Services team and learn about print and marketing processes.
- Company: Pollards Group, a leader in print and marketing solutions.
- Benefits: Full training, salary review, clear career progression, and competitive benefits.
- Other info: Great opportunity for growth into Customer Service Representative and beyond.
- Why this job: Kickstart your career in a dynamic environment with exciting projects and well-known brands.
- Qualifications: Positive attitude, strong communication skills, and basic IT knowledge.
The predicted salary is between 22000 - 28000 £ per year.
About Pollards Group
Pollards Group is a leading provider of print, marketing, fulfilment, and brand management solutions. Through our specialist divisions, including 63 Creative, we deliver innovative, end-to-end services to a wide range of clients across multiple sectors. As part of our continued growth, we are looking to recruit a Trainee Customer Service Representative (CSR) to join our dynamic Client Services team.
The Role
This is an exciting entry-level opportunity for someone looking to build a career within a fast-paced, customer-focused environment. As a Trainee CSR, you will support the Client Services team in delivering exceptional service to our clients, learning all aspects of print, production, fulfilment, and account management. You will receive hands-on training, exposure to live client projects, and the opportunity to develop into a fully-fledged Customer Service Representative within the business.
Key Responsibilities
- Supporting the Client Services team with day-to-day account management
- Assisting with processing client orders and managing job workflows
- Liaising with internal departments including production, estimating, and logistics
- Building an understanding of print and marketing production processes
- Ensuring all client communication is timely, accurate, and professional
- Maintaining internal systems and updating job information
- Supporting the delivery of projects to agreed timelines and quality standards
- Learning to identify opportunities for upselling and cross-selling services
What We’re Looking For
- A positive, proactive attitude with a willingness to learn
- Strong communication and interpersonal skills
- Good organisational skills and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- A team player with a customer-first mindset
- Basic IT skills (Microsoft Office; experience with CRM/MIS systems is a bonus but not essential)
- Previous experience in a customer service or office-based role is advantageous but not required
What We Offer
- Full training and structured development plan
- Salary review after successful completion of probation (typically 6 months)
- Clear career progression within the Client Services team
- Opportunity to work with well-known brands and exciting projects
- Supportive and collaborative team environment
- Exposure to a wide range of services across the Group
- Competitive benefits package
Career Progression
This role is designed as a pathway into a long-term career within Pollards Group. Successful candidates will have the opportunity to progress into a Customer Service Representative role and beyond, with potential to move into Account Management or other commercial functions.
Trainee Customer Service Representative (CSR) in Buckingham employer: The Pollard Group
Contact Detail:
The Pollard Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Service Representative (CSR) in Buckingham
✨Tip Number 1
Get to know the company inside out! Research Pollards Group and its services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! As a Trainee CSR, you'll be interacting with clients and team members all day. Role-play common scenarios with friends or family to get comfortable with different situations.
✨Tip Number 3
Be proactive during interviews! Ask questions about the team dynamics and the projects you'll be involved in. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're tech-savvy and know how to navigate online processes.
We think you need these skills to ace Trainee Customer Service Representative (CSR) in Buckingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainee CSR role. Highlight any relevant skills or experiences that show you’re ready to dive into the world of customer service and print production.
Show Your Enthusiasm: We love a positive attitude! In your application, let us know why you’re excited about this opportunity and how you can contribute to our dynamic Client Services team. A little passion goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at The Pollard Group
✨Know the Company Inside Out
Before your interview, take some time to research Pollards Group. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Show Off Your Communication Skills
As a Trainee CSR, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with others, whether in a customer service role or in team settings.
✨Demonstrate Your Willingness to Learn
Pollards Group is looking for someone eager to grow. Be prepared to discuss how you approach learning new skills and adapting to fast-paced environments. Share any relevant experiences where you’ve successfully picked up new tasks or knowledge quickly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows that you're engaged and serious about the position. You might ask about the training process or what a typical day looks like for a Trainee CSR.